At a Glance
- Tasks: Coordinate export orders and build strong relationships with international customers.
- Company: Globally recognised business with a supportive and collaborative culture.
- Benefits: Competitive salary, pension, employee discounts, and long-term career development.
- Other info: Casual dress environment and free on-site parking.
- Why this job: Join a dynamic team and develop your career in export operations and account management.
- Qualifications: Experience in export administration or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Ely, Cambridgeshire
Salary: Competitive + Benefits
Hours: Full Time, Monday to Friday, 9:00am – 5:00pm
Interaction Recruitment is delighted to be partnering with a well-established and globally recognised business to recruit an Export Account Coordinator for their growing team. This opportunity would suit candidates from export administration, customer service, account coordination, sales support, logistics, or international trade backgrounds who are looking to develop their career within account management.
The role would suit someone with experience in export administration, customer service, sales support, logistics coordination, or account management who enjoys building customer relationships and ensuring exceptional service delivery.
The Role
- Act as a key point of contact for international customers, ensuring export orders are processed accurately, customers remain informed, and internal departments work together to deliver a seamless service.
- Process export orders accurately and efficiently from receipt through to dispatch.
- Track orders and proactively resolve any issues or delays.
- Liaise with warehouse and logistics teams regarding stock availability and shipment schedules.
- Maintain accurate customer and order records.
- Manage customer enquiries via telephone and email.
- Provide updates on order status, delivery schedules, and product availability.
- Build and maintain strong relationships with international customers.
- Coordinate returns, exchanges, and issue resolution.
- Prepare export documentation including commercial invoices, packing lists, and customs paperwork.
- Ensure compliance with export regulations and documentation requirements.
- Compile reports relating to order volumes, customer activity, and operational performance.
- Work closely with customer service, logistics, finance, and marketing teams to support customer requirements.
About You
- Previous experience within export administration, customer service, sales support, logistics, or account coordination.
- Excellent organisational skills and attention to detail.
- Strong written and verbal communication skills.
- Experience using Microsoft Office and CRM or order management systems.
- The ability to manage multiple priorities within a busy environment.
- A proactive and customer-focused approach.
- Experience preparing export documentation would be advantageous.
- Knowledge of international shipping, customs, or export procedures would be beneficial but is not essential.
- Additional language skills would be welcomed but are not required.
What's On Offer?
- Competitive salary
- Company pension
- Employee discount
- Casual dress environment
- Free on-site parking
- Long-term career development opportunities
- Supportive and collaborative team environment
If you are looking for an opportunity to develop your career within export operations and customer account management, we'd love to hear from you. Apply today or contact or call 01733558877 for a confidential discussion.
Export Account Coordinator employer: Interaction - Huntingdon
Join a globally recognised business in Ely, Cambridgeshire, where you will thrive in a supportive and collaborative team environment. As an Export Account Coordinator, you will benefit from competitive salary packages, long-term career development opportunities, and a casual dress code, all while building strong relationships with international customers and ensuring exceptional service delivery. This role is perfect for those looking to grow their career in export operations within a company that values employee growth and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Export Account Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the export and logistics sectors on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its export processes. Show them you’re not just another candidate; you’re genuinely interested in how they operate and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As an Export Account Coordinator, you'll need to build strong relationships with customers. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Export Account Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in export administration, customer service, or account coordination. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Export Account Coordinator role and how your background makes you a perfect fit. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves liaising with international customers, make sure your written application reflects your strong communication skills. Clear, concise language will show us you can handle customer enquiries like a pro!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our supportive team in Ely!
How to prepare for a job interview at Interaction - Huntingdon
✨Know Your Export Basics
Brush up on your knowledge of export administration and international trade. Familiarise yourself with common export documentation like commercial invoices and packing lists, as well as any relevant regulations. This will show that you’re not just interested in the role but also understand the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully managed customer relationships or resolved issues. Highlight your proactive approach to customer service, as this is key for the Export Account Coordinator role. Be ready to discuss how you would handle specific customer enquiries.
✨Demonstrate Organisational Prowess
Since the role involves managing multiple priorities, think of ways to demonstrate your organisational skills. You could share a time when you juggled several tasks effectively or how you keep track of important details. This will reassure them that you can handle the busy environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s export processes, team dynamics, or future growth plans. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers.
