Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and support operational excellence in a dynamic environment.
- Company: Join a leading centre in Cambridgeshire with a focus on customer experience.
- Benefits: Competitive salary, training opportunities, and a supportive team culture.
- Why this job: Make a real impact by enhancing customer experiences and ensuring safety compliance.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Full-time role with excellent career growth potential.
The predicted salary is between 22000 - 27000 £ per year.
My client based in Cambridgeshire are currently recruiting for a Centre Operations Assistant to join their team on a full-time permanent basis. Reporting to the General Manager you will be responsible for delivering world class customer experience and support the General Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes. The Centre Operations Assistant will also support the General Manager by carrying out ad hoc duties.
Location: Cambridge
Hours: 40 hours between 8:30am – 17:30pm Monday to Friday
Salary: £26,000-27,500 DOE
THIS IS AN OFFICE BASED ROLE.
We want someone exceptional who can focus on:
- Customer Service: Deliver outstanding service experience to all stakeholders, deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal, proactively seek feedback and resolve customers queries at first touch, build relationships with customers through regular communication to ensure capture of any upselling opportunities, manage centre standards to the highest level, conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room booking, oversee customer move ins smoothly and in line with customer requirements, ad hoc duties as and when required by the General Manager, identify and upsell the services.
- Health & Safety: To have a comprehensive understanding and ensure compliance with the health and safety policy and processes, complete all iAuditor checks and resolve any issues within acceptable timeframes, management of the accident book and the reporting of all incidents, accidents and near misses, compliance with RIDDOR, review and update as necessary the emergency evacuation procedures, ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for all building users, ensure all building related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner, arranging all annual mandatory H&S requirements for the centre and ensure certification is uploaded to the property portal in a timely manner, strict monitoring of contractors to ensure their working practices are in line with our policies and processes, general administration and coordinating of contractors for planned works.
- Compliance: Ensure the centre operates in line with company policies, procedures and processes, maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements, escalate identified issues and risks to the General Manager, work with the General Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation, validating customer identification to ensure adherence to AMLR policy, work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy, complete all mandatory training modules annually.
Knowledge/Experience:
- Previous customer service experience is essential
- Minimum Grade C in English and Maths (or equivalent)
- Confident user of Microsoft office 365 (Word, Excel and Outlook)
- Fire Marshal (Training provided)
- First Aid at Work Certificate (Training Provided)
Key skills/behaviours required for this role:
- Planning and organising
- Building relationships
- Excellent communicator
- Resilient and embraces change
- Team player
If you have the skills and experience listed above please send your CV to or call 07896811228.
Centre Operations Assistant in Cambridge employer: Interaction - Huntingdon
Contact Detail:
Interaction - Huntingdon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Operations Assistant in Cambridge
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your customer service scenarios. Since this role is all about delivering a world-class experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like working there. Plus, it could give you a leg up!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Centre Operations Assistant in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant qualifications to show us you're the perfect fit for the Centre Operations Assistant role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background aligns with our needs. Keep it friendly and professional, just like the customer service we value.
Show Off Your Skills: Don’t be shy about showcasing your Microsoft Office skills and any health and safety knowledge you have. We want to see how you can contribute to operational excellence and keep our centre compliant and safe.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process!
How to prepare for a job interview at Interaction - Huntingdon
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Centre Operations Assistant. Familiarise yourself with customer service expectations, health and safety compliance, and operational excellence. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on delivering outstanding customer experiences, prepare examples from your past work where you’ve excelled in customer service. Think about times when you resolved issues quickly or built strong relationships with clients. Be ready to discuss these scenarios during the interview.
✨Brush Up on Health & Safety Knowledge
Given the importance of health and safety in this position, it’s crucial to have a solid understanding of relevant policies and procedures. Research common health and safety practices and be prepared to discuss how you would ensure compliance in the centre. This shows you’re proactive and responsible.
✨Prepare Questions for the Interviewer
Interviews are a two-way street, so come prepared with thoughtful questions for the interviewer. Ask about the team dynamics, the company culture, or specific challenges the centre is currently facing. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
