Food & Beverage Supervisor in Worcester

Be the driving force behind day-to-day F&B delivery across the whole site. This is a hands-on leadership role at the heart of one of Surrey's busiest visitor attractions. At my client, you'll take day-to-day ownership of F&B delivery across every outlet on site – café, restaurant, grab-and-go kiosks, and seasonal or event catering – serving over 250,000 visitors a year. You'll be the person on the floor making sure every outlet runs smoothly, every day, allowing the F&B Manager to focus on strategy, growth, and commercial development.

This role is ideal for an experienced team leader or supervisor ready for their next step up – moving beyond a single outlet or shift to help lead operations across the whole F&B offering.

What you'll be doing:

• Run the day-to-day across every outlet
• Take operational responsibility for F&B delivery across the site, not just one outlet:
• Restaurant and café
• Grab-and-go kiosks
• Seasonal and event catering
• You'll move between outlets as needed, spotting and resolving issues before they escalate, and making sure standards stay consistent everywhere.
• Be the go-to person on the floor
• Lead from the front during peak trading, acting as the first point of contact for staff and guests across all outlets:
• Step in wherever the operation needs support
• Make fast, sensible calls on staffing, service, and stock
• Escalate to the F&B Manager when it genuinely needs their input
• Support commercial performance
• Play an active role in the commercial side of the operation:
• Help drive spend per head and revenue across outlets
• Control waste and manage stock ordering and transfers
• Monitor labour and cost of sale, flagging concerns early
• Support monthly stock takes and back-office record keeping
• Build and lead the team across the site
• Take ownership of people management across all F&B outlets:
• Recruit, induct, train and coach team members
• Manage the day-to-day rota to meet demand across outlets
• Address performance issues promptly and fairly
• Act as duty supervisor for F&B, and support other areas of the business when needed
• Uphold standards everywhere
• Ensure consistent standards across the whole F&B operation:
• Food safety, hygiene and cleanliness compliance in every outlet
• Health & safety policies, risk assessments and audits
• Equipment checks, maintenance reporting, and timely fixes
• Support the F&B Manager to work strategically
• This role exists to take on the day-to-day operational load, allowing the F&B Manager to focus on strategy:
• Deputise for the F&B Manager across the site when they're not on shift
• Handle routine decisions and escalations independently
• Feed back insight and ideas that help shape the wider F&B strategy

What we're looking for:

You'll have some experience leading a shift or a team in a fast-paced hospitality or catering environment, and be ready to grow into a role with wider scope. We're particularly looking for someone who:

• Has supervisory or team-leading experience in hospitality, catering or a similar customer-facing environment
• Is a hands-on leader who's comfortable moving between areas during busy periods
• Is happy picking up commercial basics on the job – spend per head, cost control, wastage
• Can train, motivate and manage a small team
• Stays calm, organised and decisive under pressure
• Is keen to grow into a bigger, more varied role than a single-outlet position

The reality of the role (and why it's rewarding):

Our business is highly seasonal and weather-dependent, with peak periods driven by school holidays, weekends and events. This creates a fast-paced, high-energy environment where strong day-to-day leadership has a direct and visible impact.

In return, you'll benefit from:

• A varied role with responsibility across the whole F&B operation, not just one outlet
• A predominantly daytime-focused operation, offering a strong alternative to late-night hospitality
• The opportunity to work in a unique outdoor, family-focused environment
• Genuine scope to grow into broader operational or management responsibility

Experience & qualifications:

• Experience as a supervisor or team leader in F&B or hospitality
• Experience across multiple outlets or a multi-site operation would be helpful, but not a requirement
• Good organisational and communication skills
• Some exposure to stock control, forecasting or rota management is useful but not essential
• Ability to lead, motivate and support a team
• Level 3 Food Safety (or willingness to work towards it) desirable

Working Hours & Flexibility:

This is a full-time role working 5 days out of 7, including alternate weekends. Bank holidays are considered normal working days, with this reflected in the 28-day annual leave allowance. For most of the year, the standard working hours are 9:00am–5:00pm, including a 30-minute unpaid break. During the school summer holidays, these hours extend to 9:00am–6:00pm to support increased visitor numbers and operational demand. There will also be an expectation to cover approximately one 6:00pm finish per week to support after-school play sessions. Throughout the year, there are a small number of evening events, including:

• Two fireworks evenings in October
• Four camping weekends during July and August
• A small number of adult-only evening events

You would not be expected to work every event, but F&B management cover will need to be provided across all events. These events are not generally late-running, with most finishing around 8:00pm–9:00pm, and the latest finishes expected to be around 11:00pm for adult evenings. As senior members of the team, both positions will also require a degree of flexibility to support occasional ad hoc events, training sessions, stock takes and other operational requirements when necessary.

Contract type: Permanent

Hours: Full time including weekends, primarily daytime with occasional evenings

Salary: £31,162.50 p.a.