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- Tasks: Manage inbound and outbound sales calls, providing top-notch customer service.
- Company: Join Interact, a leader in telecommunication services, dedicated to client satisfaction.
- Benefits: Earn competitive pay plus bonuses, with flexible shifts and a new starter bonus.
- Why this job: Great opportunity to develop communication skills while making an impact in customer service.
- Qualifications: Must be 18+, with a passion for helping customers and achieving sales targets.
- Other info: Work in a dynamic environment with various shifts available from Monday to Sunday.
Location : Trencherfield Mill, Heritage Way, Wigan Hours of work: Various shifts – Monday to Sunday between 07:45 and 21:00 Pay: Under 21 – £10.18, Over 21 – £11.44 + Bonus Structure New Starter Bonus: Month 1-£50, Month 2- £100, Month 3-£150 . Guaranteed but uncapped Requirements: 18 + Purpose of the role The Contact Centre Agent allows Interact to provide services to our clients and customers, you will be managing inbound and outbound calls for our clients, these are sales calls providing telecommunication products and services. Answering calls promptly and professionally in line with our clients brand values Exceeding client sales and cross sell targets through exceptional customer service, actively listening to customers’ concerns and offering appropriate solutions Assisting customers with inquiries related to products, services, billing and account management Accurately documenting customer interactions and maintaining detailed records Ensuring customer satisfaction on all calls About Y…
Contact Centre Agent employer: Interactcc Careers
Contact Detail:
Interactcc Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent
✨Tip Number 1
Familiarize yourself with the telecommunications products and services that Interact offers. Understanding these will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially active listening. Being able to listen and respond appropriately to customer concerns is crucial for a Contact Centre Agent role.
✨Tip Number 3
Prepare for potential scenarios you might encounter on calls. Think about how you would handle difficult customers or challenging inquiries to showcase your problem-solving abilities.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Employers appreciate candidates who are genuinely interested in contributing to their team and aligning with their brand values.
We think you need these skills to ace Contact Centre Agent
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Contact Centre Agent position. Understand the key responsibilities and requirements, such as managing inbound and outbound calls and exceeding sales targets.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service or sales. Emphasize any previous roles where you managed calls or provided solutions to customer inquiries.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to exceed sales targets. Mention specific examples of how you've provided exceptional customer service in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Interactcc Careers
✨Know the Company and Its Values
Before your interview, take some time to research Interact and understand their brand values. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Practice Active Listening
As a Contact Centre Agent, active listening is crucial. During the interview, demonstrate this skill by summarizing what the interviewer says and responding thoughtfully. This will showcase your ability to understand customer needs.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Prepare examples of how you would handle difficult customers or resolve complaints effectively. This will illustrate your problem-solving skills.
✨Highlight Your Communication Skills
Since the role involves managing inbound and outbound calls, emphasize your communication skills during the interview. Share experiences where you successfully communicated complex information clearly and concisely.
