At a Glance
- Tasks: Create clear, accurate technical documentation for our innovative platform.
- Company: Join a dynamic team at Interact, connecting millions globally.
- Benefits: Enjoy competitive salary, flexible work options, and growth opportunities.
- Other info: Collaborate with engineering teams in a supportive and respectful environment.
- Why this job: Make a real impact by improving customer satisfaction through quality documentation.
- Qualifications: Technical background with strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor. Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, and Warsaw, we operate across North America, EMEA, and Australia.
We’re looking for a Technical Writer (Developer Documentation) to help us create clear, accurate, and technically rigorous documentation for our platform. This is a hands-on role focused on writing and improving technical content for a developer and IT audience. You’ll work closely with engineering and product teams to understand how our platform behaves and translate that into documentation that customers can rely on.
Ideal Candidate
- Has a technical background (e.g., QA, software engineering, systems administration)
- Wants to move into a documentation-focused career
- Has early experience in technical writing but wants to deepen their technical expertise and developer-facing content skills
A key requirement is the ability to read and understand code, and confidence working with technical concepts such as APIs, integrations, and system behaviour.
Why This Role Matters
We are at a stage where the depth and quality of our technical documentation directly impact customer satisfaction, support efficiency, sales velocity, and product adoption. While the knowledge exists across the business, it is currently scattered, inconsistent, and unmanaged. This role is about bringing engineering-grade discipline to how we capture, organise, and deliver technical knowledge—turning documentation into a genuine competitive advantage. You’ll play a key role in making complex systems understandable, reducing friction for both customers and internal teams, and enabling people to successfully adopt and scale our platform.
About You
We’re looking for someone who combines technical understanding with strong communication skills.
Essential
- Ability to read and understand code (e.g., APIs, JSON, scripts, or similar)
- Comfortable working with technical concepts such as system architecture, integrations, and data flows
- Background in software engineering, QA, systems administration, or a similar technical field OR experience creating technical documentation
- Strong written communication skills, with the ability to explain complex topics clearly and concisely
- Experience working with or alongside engineering teams
- Curiosity and a desire to deeply understand how systems work
Desirable
- Experience writing developer or API documentation
- Familiarity with tools such as Markdown, Git, or docs-as-code workflows
- Knowledge bases (Confluence, GitBook, ReadMe, Zendesk Guide)
- Basic coding ability (e.g., JavaScript, Python, or similar)
- Experience with REST APIs, webhooks, or integrations
- Exposure to SaaS products or enterprise software environments
- Interest in how AI and search interact with structured content
About the Role
Writing Technical Documentation
- Create and maintain clear, accurate documentation covering:
- Platform behaviour
- Feature interactions and constraints
- Configuration considerations and limitations
- Produce content for a technical audience (developers, IT admins, integration engineers)
- Write documentation that explains not just how features work, but also what to consider when using them
- Create and maintain code examples, API documentation, and configuration guidance
Working with Engineering & Product
- Collaborate with engineers and product managers to understand features and technical design
- Read and interpret code, API responses, and technical specs to ensure accuracy
- Translate internal technical knowledge into clear, user-facing documentation
Improving Documentation Quality
- Help improve the structure, clarity, and consistency of existing documentation
- Identify gaps or outdated content and contribute to ongoing improvements
- Support the organisation of content so it is easy to find, use, and maintain
Supporting Customers & Teams
- Create documentation that helps:
- Customers self-serve effectively
- Support teams resolve issues faster
- Presales teams explain technical capabilities
- Contribute to a knowledge base that supports both human users and AI-powered tools (search, chatbots, etc.)
Technical Writer in Manchester employer: Interact Software
At Interact, we pride ourselves on being an exceptional employer that values every team member as our most valuable asset. Our collaborative work culture fosters innovation and growth, providing ample opportunities for professional development in a dynamic environment. With offices in vibrant locations like Manchester, you will be part of a diverse team dedicated to enhancing communication for leading global brands, all while enjoying a supportive atmosphere that encourages curiosity and technical expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Writer in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. The more connections we make, the better our chances of landing that Technical Writer gig.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your technical writing samples, especially those that demonstrate your ability to explain complex topics clearly. This will help us stand out when applying through our website.
✨Tip Number 3
Prepare for interviews by brushing up on technical concepts relevant to the role. We should be ready to discuss APIs, integrations, and system behaviour confidently, as this will impress potential employers.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping us top of mind. Let’s express our enthusiasm for the role and remind them why we’re the perfect fit for their team.
We think you need these skills to ace Technical Writer in Manchester
Some tips for your application 🫡
Show Off Your Technical Skills:Make sure to highlight your technical background in your application. We want to see how your experience with coding, APIs, or system behaviour can contribute to our documentation efforts.
Keep It Clear and Concise:When writing your application, remember that clarity is key! Use straightforward language to explain your experiences and skills, just like you would in technical documentation.
Tailor Your Application:Don’t just send a generic application! Tailor it to reflect how your skills align with the role of Technical Writer. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Interact Software
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around APIs, JSON, and system behaviour. Being able to read and understand code is crucial for this role, so practice explaining complex concepts in simple terms.
✨Showcase Your Writing Skills
Prepare samples of your previous technical writing or documentation. Highlight how you’ve made complex topics accessible to different audiences. If you have experience with tools like Markdown or Confluence, be ready to discuss how you've used them effectively.
✨Collaborate Like a Pro
Since this role involves working closely with engineering and product teams, think of examples where you’ve successfully collaborated in the past. Be prepared to discuss how you gather information from technical experts and translate it into user-friendly documentation.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s documentation processes and challenges. This shows your genuine interest in improving their technical content and helps you understand how you can contribute to their goals.
