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- Tasks: Lead and improve People Operations processes, manage employee relations, and oversee payroll operations.
- Company: Join a dynamic team at Interact, connecting millions globally with innovative intranet software.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in HR operations, strong communication skills, and knowledge of UK employment law required.
- Other info: Be part of a supportive culture that values every team member as an asset.
The predicted salary is between 55000 - 65000 £ per year.
Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino's, Teva Pharmaceuticals, and Technicolor. Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, and Manila, we operate across North America, EMEA, and Australia.
A Little About You
- Proven experience in a People Operations, HR Operations, or HR Manager role within a fast-paced, scaling environment
- Demonstrated experience managing and developing a team
- Strong experience in employee relations case management, including complex cases
- Proven ownership of payroll processes, ideally across multiple countries
- Experience managing global or multi-jurisdictional workforces
- Track record of delivering HR operational improvements and projects
- Strong experience with HRIS systems (ideally Workday)
- Experience managing end-to-end employee lifecycle processes at scale
- Experience working closely with Finance and external vendors (e.g., payroll providers, EORs)
- Strong, up-to-date knowledge of UK employment law and HR best practices
- Working knowledge of international employment practices (mainly UK and US)
- Deep understanding of employee relations frameworks and risk management
- Strong knowledge of payroll processes, compliance, and controls
- Understanding of GDPR and data protection requirements
- Knowledge of HR systems and data management best practices
- Highly organised with exceptional attention to detail
- Proactive and solution-oriented approach to challenges
- Excellent interpersonal and communication skills, both written and verbal
- Empathetic and approachable, fostering trust and open communication
- Strong ability to prioritise and manage multiple tasks effectively
About The Role
- People Operations & Service Delivery
- Lead and continuously improve end-to-end People Operations processes across the employee lifecycle (onboarding, changes, offboarding)
- Ensure delivery of a high-quality, efficient, and scalable HR service with strong SLAs and stakeholder satisfaction
- Drive operational excellence through process standardisation, automation, and optimisation
- Team Leadership & Management
- Lead, coach, and develop the People Operations team (4 direct reports), ensuring high performance and engagement
- Set clear objectives, monitor performance, and support career development within the team
- Allocate resources effectively to balance workload and priorities across operational and project work
- Foster a culture of accountability, continuous improvement, and service excellence
- Employee Relations (ER)
- Own and manage complex employee relations cases including disciplinary, grievance, performance management, absence, and investigations
- Provide expert advice and guidance to managers on ER matters, ensuring fair, consistent, and legally compliant outcomes
- Mitigate organisational risk by ensuring adherence to UK employment law and supporting international ER considerations
- Partner with legal advisors where required on high-risk or complex cases
- Identify ER trends and proactively recommend interventions
- Payroll & Benefits
- Own and oversee payroll operations across UK and US (through PEO), ensuring accuracy, compliance, and timely delivery
- Partner with Finance and external providers to manage UK and US payroll processes
- Ensure compliance with local payroll regulations, tax requirements, and reporting obligations
- Oversee benefits administration across regions, ensuring competitiveness and compliance
- Continuously review payroll and benefits processes for efficiency and accuracy
- Policy Development & Governance
- Develop, review, and maintain HR policies and procedures in line with UK legislation and international requirements
- Ensure policies are consistently applied across the organisation while allowing for local nuances
- Lead policy updates in response to legislative changes and business needs
- Promote understanding and adoption of policies across the business
- Global Workforce Management
- Oversee People Operations processes for a geographically dispersed workforce across the UK, US, Poland, Philippines, Dubai, and wider Europe
- Ensure compliance with local employment laws, contracts, and working practices in each jurisdiction
- Partner with external providers (e.g., EORs, legal advisors) where applicable
- Support mobility, international hiring, and global workforce structuring
- HR Systems, Data & Reporting
- Own HRIS (Workday) ensuring data integrity, system optimisation, and effective utilisation
- Ensure accurate record-keeping and audit readiness at all times
- Produce and analyse HR metrics (e.g., attrition, ER trends, payroll data) to inform decision-making
- Leverage data to identify opportunities for improvement
- Projects & Continuous Improvement
- Lead and deliver People Operations projects (e.g., system implementations, process redesign, compliance initiatives)
- Drive continuous improvement initiatives to enhance efficiency, scalability, and employee experience
- Support broader People & Culture strategic initiatives
- Compliance & Risk Management
- Ensure compliance with all relevant employment legislation, including UK employment law and international equivalents
- Maintain GDPR compliance and data protection standards across all HR processes
- Proactively identify and mitigate people-related risks
People Operations Manager in Manchester employer: Interact Software
Contact Detail:
Interact Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Tailor your answers to show how you align with their mission, especially around employee relations and operational excellence.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially for those tricky HR scenarios.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace People Operations Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the People Operations Manager role. Highlight your experience in HR operations, team management, and employee relations. We want to see how your skills align with what we’re looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved processes or managed complex cases. This helps us see the impact you can bring to our team.
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication, just like we aim to provide for our customers!
Apply Through Our Website: We encourage you to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Interact Software
✨Know Your Stuff
Make sure you brush up on your knowledge of UK employment law and HR best practices. Be ready to discuss how you've handled complex employee relations cases in the past, as this will show your expertise and confidence in the field.
✨Showcase Your Leadership Skills
As a People Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed and developed teams before. Highlight your approach to setting objectives and fostering a culture of accountability and continuous improvement.
✨Be Data-Driven
Familiarise yourself with HRIS systems, especially Workday, and be prepared to discuss how you've used data to inform decision-making. Bring examples of metrics you've analysed and how they led to operational improvements or strategic initiatives.
✨Communicate Effectively
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. Be ready to demonstrate your interpersonal skills by discussing how you've built trust and open communication within your teams and with stakeholders.