At a Glance
- Tasks: Provide first-line IT support and resolve issues for customers.
- Company: Independent MSP with a focus on technical excellence and growth.
- Benefits: Annual bonus, birthday leave, team lunches, and funded training.
- Other info: Friendly team environment with opportunities for personal and professional growth.
- Why this job: Kickstart your IT career with hands-on experience and clear progression.
- Qualifications: 1 year of IT support experience and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
A growing, independent MSP supporting SMEs across London and the South East are looking for a customer-focused 1st Line Service Desk Engineer to deliver outstanding support, resolve issues at first contact wherever possible, and build the skills to progress into 2nd Line. This is office based 4 days a week with the option to WFH on Fridays.
What you'll do:
- Provide first-line technical support across Microsoft 365, Windows 10/11 and networking.
- Resolve incidents and service requests while delivering excellent customer service.
- Troubleshoot Microsoft 365, PCs, printers, VPNs, Wi-Fi and connectivity issues.
- Monitor and respond to alerts using HaloPSA, NinjaOne and Hudu.
- Escalate complex issues with clear diagnostics and accurate documentation.
What we're looking for:
- At least 1 year's commercial IT support experience (MSP experience desirable).
- Good Microsoft 365 administration and Windows troubleshooting skills.
- Understanding of DNS, DHCP, TCP/IP and VPNs.
- Strong communication skills with a genuine customer-first attitude.
- A desire to learn, develop and build a career in IT.
Why join us?
- Independent, technically led MSP with no private equity ownership.
- Modern automation-first tools that let you solve problems, not just log tickets.
- Clear progression into 2nd Line with funded training and certifications.
- Annual bonus, birthday leave, Perkbox, weekly team lunches and quarterly socials.
- Friendly, supportive team and genuine opportunities to grow as they expand.
If you're looking for a 1st Line role where you'll learn quickly, work with modern technologies and have a clear path to the next stage of your career, we'd love to hear from you.
1st Line Support IT Service Desk Engineer in Borehamwood employer: Interact Consulting
Join a dynamic and innovative sports-tech company that values autonomy and ownership, allowing you to take charge of your projects from design to deployment. With a fully remote work culture in the UK and monthly team meet-ups, you'll enjoy a collaborative environment that fosters professional growth and offers competitive compensation alongside generous perks. This is an opportunity to make a significant impact in a fast-paced industry while working with cutting-edge technologies.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support IT Service Desk Engineer in Borehamwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Interact Consulting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Interact Consulting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 1st Line Support IT Service Desk Engineer in Borehamwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Interact Consulting:Your cover letter is your chance to shine! Tell us why you want to work at Interact Consulting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Interact Consulting!
How to prepare for a job interview at Interact Consulting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
