At a Glance
- Tasks: Lead customer projects from start to finish, ensuring successful implementation and training.
- Company: Dynamic remote company focused on customer success and innovation.
- Benefits: Enjoy a competitive salary, healthcare, pension, and a 10% bonus.
- Other info: Flexible working with opportunities for professional growth and development.
- Why this job: Make a real impact by helping customers maximise their product experience.
- Qualifications: Experience in project management and strong leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
Remote (UK) | Monthly client site visits | 10% Bonus, Healthcare, Pension + more
We’re looking for a Lead Customer Project Manager to take ownership of the end-to-end delivery of our customer implementation and change portfolio. You’ll ensure projects and programmes land on time, in scope, on budget, and to a high quality standard — while shaping how our customers learn to get the most out of our products. This is a hybrid leadership role: part portfolio/project management, part training and consultancy, part people leadership. You’ll work closely with customers, internal stakeholders, and your own team to turn complex requirements into clear implementation plans, effective training, and measurable success.
What you'll do:
- Own end-to-end delivery across a portfolio of customer implementations and change initiatives, including planning, governance, RAID management, and stakeholder reporting.
- Define and own the approach to customer learning — facilitation methods, learning materials, and how training effectiveness and adoption are measured.
- Design and deliver training pathways that drive product uptake, satisfaction, and retention, refining them based on feedback and adoption data.
- Translate customer needs into implementation plans, configuration decisions, training outcomes, and success criteria.
- Lead day-to-day team operations: resourcing, prioritisation, timeline management.
Lead Customer Project Manager employer: Interact Consulting Limited
As a Lead Customer Project Manager with us, you'll join a dynamic and supportive remote work culture that prioritises employee well-being and professional growth. We offer competitive benefits including a 10% bonus, healthcare, and a pension scheme, alongside opportunities for continuous learning and development through hands-on training and consultancy. Our commitment to fostering a collaborative environment ensures that you can thrive while making a meaningful impact on our customers' success.
Contact Details:
Interact Consulting Limited Recruitment Team
