At a Glance
- Tasks: Resolve complex tech issues and deliver exciting Microsoft 365 projects.
- Company: Independent MSP supporting SMEs with a focus on technical excellence.
- Benefits: Competitive salary, annual bonus, birthday leave, and funded training.
- Other info: Office-based with flexible WFH options and great career progression.
- Why this job: Join a growing team and make a real impact in tech support.
- Qualifications: 3+ years IT support experience and strong Microsoft 365 knowledge.
The predicted salary is between 38250 - 46750 £ per year.
A growing, independent MSP supporting SMEs across London and the South East is looking for a talented 2 Line Service Desk Engineer to resolve complex technical issues, deliver infrastructure and Microsoft 365 projects, and help mentor the 1 Line team.
This is office based 4 days a week with the option to WFH on Friday's.
What you'll do Resolve escalated support issues across Microsoft 365, Windows Server, networking and endpoints.
Deliver project work including M365 migrations, Intune deployments and infrastructure upgrades.
Troubleshoot hybrid environments, Active Directory, Entra ID and Intune.
Improve automation, documentation and service quality using Halo PSA, Ninja One, CIPP and Hudu.
Coach 1 Line engineers and share technical knowledge.
What we're looking for 3+ years' commercial IT support experience, ideally within an MSP.
Strong Microsoft 365, Windows Server and Active Directory knowledge.
Experience with Intune, Entra ID and networking (VPNs, firewalls, routing).
A structured troubleshooting approach and excellent customer service skills.
Why join us?
Independent, technically led business with no private equity ownership.
Clear progression to 3rd Line and Projects as they grow.
Vendor training and funded certification.
Annual bonus, birthday leave, Perkbox, weekly team lunches and quarterly socials. ...
2nd Line Service Desk Engineer employer: Interact Consulting Limited
As a leading employer in the digital and infrastructure sector, we offer a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for advancement, all while enjoying a competitive salary and benefits package. Located in a vibrant area, our company culture promotes creativity and teamwork, making it an ideal place for professionals looking to make a meaningful impact.
Contact Details:
Interact Consulting Limited Recruitment Team
