A growing, independent MSP supporting SMEs across London and the South East is looking for a talented 2 Line Service Desk Engineer to resolve complex technical issues, deliver infrastructure and Microsoft 365 projects, and help mentor the 1 Line team. This is office based 4 days a week with the option to WFH on Friday's.
What you'll do
- Resolve escalated support issues across Microsoft 365, Windows Server, networking and endpoints.
- Deliver project work including M365 migrations, Intune deployments and infrastructure upgrades.
- Troubleshoot hybrid environments, Active Directory, Entra ID and Intune.
- Improve automation, documentation and service quality using HaloPSA, NinjaOne, CIPP and Hudu.
- Coach 1 Line engineers and share technical knowledge.
What we're looking for
- 3+ years' commercial IT support experience, ideally within an MSP.
- Strong Microsoft 365, Windows Server and Active Directory knowledge.
- Experience with Intune, Entra ID and networking (VPNs, firewalls, routing).
- A structured troubleshooting approach and excellent customer service skills.
Why join us?
- Independent, technically led business with no private equity ownership.
- Clear progression to 3rd Line and Projects as they grow.
- Vendor training and funded certification.
- Annual bonus, birthday leave, Perkbox, weekly team lunches and quarterly socials.
- Modern equipment and a supportive, collaborative team culture.
If you're looking for a role where you'll build your technical skills, work on varied technologies and have genuine opportunities to progress, we'd love to hear from you!
2nd Line Service Desk Engineer in Borehamwood employer: interAct Consulting Limited Careers
Join a dynamic and supportive team in South-West London, where your expertise as a Senior IT Support Engineer will be valued and recognised. Our company fosters a collaborative work culture that encourages professional growth through hands-on experience and direct client interaction, ensuring you can make a meaningful impact. With opportunities to lead technical projects and enhance your skills in a fast-paced environment, this is an excellent place for those looking to advance their careers while enjoying the benefits of a close-knit team.
Contact Details:
interAct Consulting Limited Careers Recruitment Team
