At a Glance
- Tasks: Manage inbound and outbound calls, providing exceptional customer service and solutions.
- Company: Join Interact, an employee-owned business with a vibrant culture.
- Benefits: Competitive pay, bonuses, gym memberships, and up to 33 days holiday.
- Other info: Comprehensive training and internal progression opportunities await you!
- Why this job: Be part of a winning team and develop your career in a supportive environment.
- Qualifications: Confident individuals with customer service experience or a willingness to learn.
The predicted salary is between 23300 - 23800 £ per year.
About the Role
- Function: Contact Centre Agent
- Contract: Permanent
- Location: Trencherfield Mill, Heritage Way, Wigan WN3 4BN
- Hours of work: Various shifts - Monday to Sunday between 07:45 and 21:00
- Pay: Under 21 - £10.18, Over 21 - £11.44 + Bonus Structure
Purpose of the role
The Contact Centre Agent allows Interact to provide services to our clients and customers. You will be managing inbound and outbound calls for our clients, these are sales calls providing telecommunication products and services.
- Answering calls promptly and professionally in line with our client’s brand values
- Exceeding client sales and cross sell targets through exceptional customer service, actively listening to customers' concerns and offering appropriate solutions
- Assisting customers with inquiries related to products, services, billing and account management
- Accurately documenting customer interactions and maintaining detailed records
- Ensuring customer satisfaction on all calls
About You – Skills and experience
We are a people person company looking for confident individuals who thrive in a fast-paced environment. Telecommunication, Retail and Customer service experienced people who can hit the ground running would be perfect for our Contact Centre Agents role. If you have the willingness to learn, we have a fully comprehensive 4-week training program to get you on the right track. We also offer ongoing support in role via our management and training teams, making sure you are confident and have the tools needed to succeed in our Call Centre Agent positions.
What Interact offers
- 28 days holiday inclusive of bank holidays
- Employee bonus scheme
- New starter bonus
- Free local gym memberships
- Cycle to work scheme
- Employee assistance program
- Internal progression opportunities
- Biweekly pay (2 weeks)
- Employee-owned trust bonus (criteria apply)
- Pension (22+)
- Up to 33 days holiday with tenure
- Discounted telecommunications contracts
Why we are right for you
At Interact, people are the core of our business, and it shows. Many of our management positions are filled via internal promotion. We offer ongoing agent and management training programs to help people develop in their career journey with Interact, supported all the way. We are an Employee-Owned business so you can reap the rewards of our collective success! Eligible employee members receive an annual tax-free bonus after one year’s tenure. We also believe we have the best work culture too.
- 2024 - Gold award winner for Best Contact Centre Culture CCMA
- 2023 - Outsourced Contact Centre of the Year CCMA
- 2023 - Outsourced Contact Centre of the Year (Large) Northern Contact Centre Forum
- 2023 - Finalist for Large Business of the Year - Greater Manchester Chamber of Commerce Awards
- 2022 - BRONZE for Giving Something Back - European Contact Centre and Customer Service Awards
Note - The Call Centre Agent position will require the initial four weeks to work our day shift between 09:30 and 17:30 Monday to Friday as part of our comprehensive training program. Come join us on our journey and grow with us. Apply today!
Call Centre Agent in Wigan employer: Interact CC
At Interact, we pride ourselves on being a people-centric employer, offering a vibrant work culture that celebrates success and fosters growth. Located in the heart of Wigan, our Call Centre Agent role comes with extensive training, competitive pay, and a range of benefits including a bonus scheme, gym memberships, and opportunities for internal progression. As an Employee-Owned business, you’ll not only contribute to our collective success but also enjoy the rewards that come with it, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent in Wigan
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Interact. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when handling customer inquiries and sales calls during the actual interview.
✨Tip Number 3
Show off your people skills! During the interview, highlight your experience in customer service or retail. Share specific examples of how you've gone above and beyond for customers, as this is key for a Call Centre Agent role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Interact family. So, get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Call Centre Agent in Wigan
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. If you've got a background in customer service or sales, shout about it! We love seeing how your skills align with what we’re looking for.
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, focusing on your key achievements and skills that make you a great fit for the Call Centre Agent role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our awesome company culture there!
How to prepare for a job interview at Interact CC
✨Know the Company Inside Out
Before your interview, take some time to research Interact. Understand their values, culture, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your Communication Skills
As a Call Centre Agent, communication is key. Practice speaking clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling inquiries and providing solutions.
✨Showcase Your Customer Service Experience
Be ready to discuss your previous experience in customer service or sales. Think of specific examples where you exceeded targets or resolved customer issues. This will demonstrate your ability to thrive in a fast-paced environment.
✨Prepare Questions for Your Interviewers
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the training programme, career progression, or company culture. This shows that you’re serious about your future with Interact.
