Customer Delivery Team Leader in Sheffield

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

Position: Customer Delivery Team Leader, IKEA Sheffield – part of our Fulfilment Team.

What you will need to have:

• You enjoy leading, supporting, coaching and mentoring a team, and you’re passionate about people—always striving to deliver high‐quality customer service.
• You are someone who delivers goals and targets by leading your team effectively.
• You can analyse data and turn findings into tangible actions to achieve results based on business goals.
• You lead by example, supporting your team and the wider business as required.
• You have good IT literacy and are comfortable learning and working with new systems.
• Ability to implement a structured way of working within your area of responsibility.
• You have held a clean Full UK Driving Licence for a minimum of 24 months.
• You have at least 12 months experience leading a team of at least 10 people in a Transportation role.
• You have experience working within a Logistics environment.
• You have experience planning for succession through regular performance evaluations, coaching, and mentoring your team.
• You have experience resolving customer issues and complaints, achieving a satisfactory outcome for both customer and business.
• Experience managing budgets and working with profits and losses.

What you will be doing day to day:

• Drive high‐quality, efficient Last Mile operations by planning staffing, shifts, equipment, and delivery routes to consistently achieve daily targets.
• Support your team to deliver an excellent customer service experience.
• Work with your team to take action to prevent and reduce damages.
• Lead the team to handle customer complaints and vehicle-related incidents, including root cause analysis, escalations, and implementing action plans to improve service.
• Ensure all vehicle and compliance checks are carried out; oversee regular servicing and maintenance of vehicles and timely resolution of issues.
• Work in compliance with the IKEA Code of Conduct, internal regulations, local health, safety and security legislation, vehicle checks, and the working environment.

What we offer:

• Starting date: April 2026
• Starting salary: £31,000 per annum, based on competence & experience
• 39 hours per week, 8 hour shifts between 6.00am – 9.30pm, 5 days out of 7, including alternate weekends
• 15% IKEA discount & discount portal
• Life Assurance of 4 times pay, enhanced pension contributions & interest-free loans
• Personal growth opportunities, language learning with Rosetta Stone
• Given Day – additional paid leave during the year
• And more benefits as part of our rewards package

Recruitment process information:

Please attach an updated CV with your application. Shortlisted candidates will be invited by email to attend an assessment centre. Final offers are contingent upon clear results in mandatory background checks (criminal history).

Contact and equal opportunity:

For any advice or support, email Recruiter lisa.cathcart@Ingka.ikea.com. We understand not everyone will be successful, but we promise to keep you informed either way. This role requires clear results in mandatory background checks.

Why you will love us:

From the deep forests in Sweden to worldwide, IKEA offers a culture and values driven by beautiful home-furnishing products, care for the planet, and a diverse, inclusive workforce. Our vision is to create a better everyday life for the many people.

What we all have in common:

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing