At a Glance
- Tasks: Lead a team to enhance customer experience and drive operational excellence.
- Company: Join IKEA, a brand committed to making a positive impact in the world.
- Benefits: Enjoy a competitive salary, 15% discount, generous leave, and life assurance.
- Other info: Full-time role with opportunities for personal and professional development.
- Why this job: Be part of a diverse team that values your input and growth.
- Qualifications: Customer-focused mindset with retail experience and strong communication skills.
The predicted salary is between 32000 - 32000 £ per year.
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.
WHAT WE OFFER
- The start date of employment will be Friday, 07 August.
- 39 hours a week (full-time, permanent), working 5 days per week, including alternate weekends. Full availability is required for this role to meet our many customers, including opening and closing shifts.
- This role offers a salary starting from £32,000 per annum, based on skills and experience.
- 15% IKEA discount on IKEA products, and access to a Discount Portal to help you save hundreds on High Street retailers.
- End of year gift, generous annual leave entitlement for you to enjoy holidays, and family friendly policies.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions and interest free loans.
- Proud to be a Living Wage Employer.
- Free car parking, a cycle-to-work scheme and season travel ticket loan.
WHAT YOU'LL NEED TO HAVE
- Customer-focused mindset, with a sound understanding of business and a background gained from working in a customer-focused, high-volume and multi-channel retail environment.
- Experience of working in retail and taking responsibility within a large team, whilst working to deliver on actions and agreed working methods.
- Effective communicator who can take the initiative to persuade others and handle shifting demands using customer insights.
- Experience of supporting co-workers and teams, with a working knowledge of talent management processes, i.e. coaching others, supporting leaders with people processes.
- An understanding of customer relations processes, tools and working methods and an understanding of daily operations to secure the customer journey through all channels.
- An eagerness to learn these processes, tools and working methods.
- Ability to set clear expectations and directions with good analytical and numerical skills, using knowledge of cost and budget management whilst securing staffing needs according to the customer flow.
WHAT YOU’LL BE DOING ON THE DAY TO DAY
- Contribute ideas and insight to the creation and operational implementation of the local customer relations action plan.
- Execute and follow up a customer-focused culture throughout the store and ensure an overall inspiring shopping journey.
- Build business competence by supporting our shift supervisors in their efforts to work towards agreed development plans and securing succession for key roles within the function.
- Lead, coach and develop the full team, promoting individual growth and competence at all levels and securing an effective team.
- Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other efficiency drivers.
- Ensure a customer-friendly, efficient and cost-effective execution of the payments process.
- Maintain relations with external and internal partners and provide input to the service agreements and contracts with internal/external partners and support co-workers in execution and follow up.
- Secure operational excellence in daily operations in order to enhance the customers shopping journey.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.
Customer Operations Manager in Manchester employer: Inter IKEA Systems B.V.
IKEA is an exceptional employer that prioritises inclusivity and personal growth, making it a perfect fit for those who want to make a positive impact while developing their careers. With a strong focus on employee well-being, we offer generous benefits such as a 15% discount on products, life assurance, and a supportive work culture that encourages collaboration and individual development. Join us in creating a better everyday life for the many, while enjoying a fulfilling career in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Manager in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Inter IKEA Systems B.V.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Inter IKEA Systems B.V. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Manager in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Inter IKEA Systems B.V.:Your cover letter is your chance to shine! Tell us why you want to work at Inter IKEA Systems B.V. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Inter IKEA Systems B.V.!
How to prepare for a job interview at Inter IKEA Systems B.V.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
