At a Glance
- Tasks: Help customers with their queries and solve problems to create a positive experience.
- Company: Join IKEA, a brand committed to making everyday life better for everyone.
- Benefits: Enjoy a 15% discount, flexible hours, and various perks to support you and your family.
- Other info: Diverse and inclusive workplace welcoming candidates from all backgrounds.
- Why this job: Make a real impact by turning frowns into smiles in a supportive team environment.
- Qualifications: Strong problem-solving skills and a customer-first mindset are essential.
"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.
Are you good at turning frowns upside down and solving puzzles on the fly? Join our team as a Customer Relations Assistant, where your personalised approach and problem-solving skills will shine as you handle customer complaints. You'll be the person ensuring smooth returns and spotting product issues like a pro. Plus, you'll be the go to person for customers needing help with product assembly and spare parts.
WHAT WE OFFER
- The Start Date of employment will be: 26th September 2026
- Hourly rate of £13.45.
- Part Time: 18 or 24 hours per week working 3-5 days out of 7, including late evenings and 3 out 4 weekends.
- We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and skills to work every day and we offer a variety of benefits that suit their and their family's everyday needs.
- 15% IKEA discount and discount portal helping you save £100s on high street retailers.
- X4 Life Assurance, enhanced statutory pension contributions and interest free loans
- as well so much more! Full list of benefits at
WHAT YOU'LL NEED TO HAVE
- You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision.
- You have a customer first mindset, making the customer feel valued and supported in everything you do.
- You are computer literate and able to work with technology.
- The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
WHAT YOU'LL BE DOING DAY TO DAY
- You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
- You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
- You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.
Come see the wonderful workday where we create a better everyday life for the many.
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible.
- Shortlisted candidates will be invited by email to attend an interview.
We understand not everyone will be selected, but we promise to keep you informed either way.
For any advice or support, email and who will be ready to help!
Customer Relations Co-worker in Loanhead employer: Inter IKEA Systems B.V.
Inter IKEA Systems B.V. is an excellent employer for those seeking a rewarding role in the vibrant Oxford Street location. With a strong emphasis on teamwork and individual contributions, employees enjoy competitive pay, generous benefits including discounts and free meals, and a supportive work culture that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Co-worker in Loanhead
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Inter IKEA Systems B.V. and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Inter IKEA Systems B.V. and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Inter IKEA Systems B.V..
Get Familiar with Our Brand:Before applying, take some time to learn about Inter IKEA Systems B.V. and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Inter IKEA Systems B.V.
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Inter IKEA Systems B.V..
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Inter IKEA Systems B.V. will surely appreciate.
