Weekend Customer Relations Assistant in Exeter

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

IKEA Exeter are looking to welcome Weekend Only Customer Relations Assistants to join our delightful and friendly team.

If you are looking for a role where you get to build your customer service skills and help co-create the wonderful everyday with our many in-store guests, we would be happy to hear from you.

We have 12-hour contracts working on our Check-Outs and Customer Relations / Returns areas, where you would provide after sales support.

WHAT WE OFFER

• The Start Date of employment will be 5th of September 2026.
• Competitive hourly rate of £13.45 per hour.
• 12 Hours working 2 days per week Available to work two 6-hour shifts on Saturdays and Sundays, as well as ad hoc shifts through the week (Monday to Friday) is required.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and skills to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount on IKEA products, and access to a Discount Portal to help you save hundreds on High Street retailers.
• End of year gift, generous annual leave entitlement for you to enjoy holidays, and family friendly policies.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions and interest free loans.
• Proud to be a Living Wage Employer.
• Free car parking, a cycle-to-work scheme and season travel ticket loan.

...as well as so much more!

WHAT YOU'LL NEED TO HAVE

• You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are computer literate and able to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

WHAT YOU'LL BE DOING DAY TO DAY

• You aim to create a positive experience for our customers so that they will want to return and shop with us again over time.
• You work together with colleagues in other functions to improve the customer experience.
• Meeting and greeting our customers, assisting customers at the check-outs and returns desk.
• Build loyalty by listening to our customers and using your knowledge of the IKEA product range to offer informed solutions.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

We understand not everyone will be selected, but we promise to keep you informed either way.

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!