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For Companies At a Glance
- Tasks: Help customers with complaints, returns, and product assembly while keeping a positive attitude.
- Company: Join IKEA, a company dedicated to making everyday life better for everyone.
- Benefits: Enjoy a competitive hourly rate, flexible hours, and a 15% discount on IKEA products.
- Why this job: Be part of a diverse team that values your input and offers growth opportunities.
- Qualifications: Customer-first mindset, problem-solving skills, and ability to work independently and in a team.
- Other info: We welcome applicants from all backgrounds and offer support during the recruitment process.
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share.
Do you have a knack for turning frowns upside down and solving puzzles on the fly? Join our team as a Customer Relations Assistant, where your resilience and problem-solving skills will shine as you tackle customer complaints with a smile. You'll be the hero ensuring smooth returns and spotting product issues like a pro. Plus, you'll be the go-to guru for customers needing help with product assembly and spare parts.
WHAT WE OFFER
- The Start Date of employment will be: 1st March.
- Competitive hourly rate of £12.60 per hour.
- 12 hours working 3 days per week including evenings and 3 out of 4 weekends. We are also open to discussing weekend only working that would involve working a 6-hour shift on both Saturday and Sunday.
- For this role, late evening working requires being available until 9:30pm.
- We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
- 15% IKEA discount & discount portal helping you save hundreds on High-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest-free loans.
WHAT YOU'LL NEED TO HAVE
- You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
- You have a customer-first mindset, where you make the customer feel valued and supported in everything you do.
- You are computer literate and able to work with technology.
- The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
WHAT YOU'LL BE DOING DAY TO DAY
- You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
- You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
- Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many.
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible. Please attach an updated CV with your application so we can get to know you better. Shortlisted candidates will be invited by email to attend an interview. We understand not everyone will be successful, but we promise to keep you informed either way. For any advice or support, email Recruiter emma.jones4@ingka.ikea.com and I will be happy to help!
Customer Relations Assistant employer: Inter IKEA Systems B.V.
Contact Detail:
Inter IKEA Systems B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Assistant
✨Tip Number 1
Familiarise yourself with IKEA's values and customer service philosophy. Understanding their commitment to creating a better everyday life for customers will help you align your responses during the interview.
✨Tip Number 2
Prepare examples of how you've successfully resolved customer complaints in the past. Highlighting your problem-solving skills and resilience will demonstrate that you're the right fit for the Customer Relations Assistant role.
✨Tip Number 3
Showcase your teamwork abilities by discussing experiences where you've collaborated with others to achieve a common goal. This will resonate well with IKEA's emphasis on teamwork and inclusivity.
✨Tip Number 4
Be ready to discuss your availability, especially regarding evening and weekend shifts. Being flexible and open about your schedule can make you a more attractive candidate for this position.
We think you need these skills to ace Customer Relations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what IKEA is looking for in a Customer Relations Assistant. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your customer service experience and problem-solving skills. Use specific examples that demonstrate your ability to handle complaints and support customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your alignment with IKEA's values. Mention how you can contribute to creating a better everyday life for customers.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Inter IKEA Systems B.V.
✨Show Your Customer-First Mindset
During the interview, emphasise your commitment to customer satisfaction. Share examples of how you've gone above and beyond to help customers in previous roles, demonstrating that you truly value their experience.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved complaints or tricky situations. Highlight your resilience and ability to think on your feet, as these are crucial for a Customer Relations Assistant.
✨Be Ready to Discuss Flexibility
Since the role involves evening and weekend shifts, be prepared to talk about your availability. Show that you're open to discussing flexible working arrangements that suit both your needs and those of the company.
✨Embrace the Company Culture
Familiarise yourself with IKEA's values and mission. During the interview, express your enthusiasm for contributing to a positive work environment and how you align with their goal of making a better everyday life for many.
