At a Glance
- Tasks: Lead the Client Success team to drive measurable business impact for clients.
- Company: Dynamic company focused on customer intelligence and innovative solutions.
- Benefits: Flexible working, personal development opportunities, and comprehensive health plans.
- Other info: Join a collaborative culture that values innovation and continuous improvement.
- Why this job: Make a real difference by helping clients unlock the value of their data.
- Qualifications: 10-15 years in customer success or related fields, with strong leadership skills.
The predicted salary is between 113400 - 138600 £ per year.
- We are looking for a hands on VP Client Success focused on turning the company's customer intelligence platform into measurable business impact-from initial engagement through ongoing adoption!
- The Vice President, Client Success owns the client outcomes that matter.
This is a hands-on leadership role focused on turning the company's customer intelligence platform into measurable business impact-from initial engagement through ongoing adoption and growth
- You will lead the Client Success team & work closely with Sales, Product, Solutions, Engineering bringing these teams together around a single goal: helping clients get more value, faster.
Working directly with senior client stakeholders to identify opportunities, solve complex problems, prove ROI, and turn insights into action
- Beyond individual accounts, the VP, CS will build the systems, processes, and culture needed to scale exceptional client delivery-raising the bar on execution, accountability, and continuous improvement across the organisation
- Client Success & ROI Delivery
- Actively manage relationships with key clients across multiple sectors to ensure satisfaction and retention
- Deliver measurable ROI for clients by embedding the company's technology into their organisations and enabling them to take action on their data
- Serve as a trusted advisor to clients, providing technical vision, thought leadership, and actionable insights
- Facilitate workshops and strategy sessions to align client goals with the company's platform capabilities
- Operational Excellence
- Oversee the execution of client projects from inception to delivery, ensuring timely completion and high-quality outcomes
- Reduce complexity in processes and tasks to increase efficiency and scalability
- Manage ISO27001 compliance by ensuring appropriate access controls over information assets and software tools are implemented
- Monitor performance metrics across teams to identify areas for improvement and drive accountability
- Team Leadership & Development
- Set the vision and strategy for the Client Success team in alignment with organisational goals
- Directly manage CS Directors and Client Partners as well as other team members, providing hands-on guidance and support
- Conduct regular staff reviews to ensure accountability, professional growth, and alignment with company values
- Hire and develop a diverse team of high-performing professionals who embody a client-first mindset
- Sales Enablement & Messaging
- Deliver compelling sales messaging that resonates with clients across industries
- Partner with sales teams to support deal closures by providing technical expertise and strategic insights
- Inspire clients with thought leadership on how AI and analytics can transform their businesses
- Strategic Planning & Execution
- Develop and execute an annual business plan for Client Success that aligns with the company's long-term vision
- Balance short-term priorities with long-term value creation for both clients and the organisation
- Research emerging trends in AI, analytics, and customer intelligence to keep the company at the forefront of innovation
- Culture Building & Collaboration
- Foster a collaborative culture that emphasises innovation, accountability, and continuous improvement
- Act as a resource to unblock challenges faced by team members and enable them to succeed in their roles
- Champion cross-functional initiatives within the organisation
• The VP, CS will be evaluated based on
- Client Credibility: Ability to build trust with clients through expertise, results-driven execution, and strong interpersonal skills
- Collaboration: Effectiveness in working across cross-functional teams to achieve shared goals
- Hands-On Leadership: Willingness to directly contribute to client success while empowering team members
- Start-Up Experience: Comfort operating in a fast-paced environment with evolving priorities
- Warmth & Approachability: Ability to inspire trust among clients and internal teams through authentic engagement
Benefits
- 26 days + Public Holidays
- Pension Scheme
- Income Protection
- Complimentary Breakfast (when in office)
- Cycle to Work Scheme
- 20 days + 10 Federal Holidays
- Flexible Working
- Hybrid Working Policy
- Personal Development Opportunities
- Mental Health Counselling
- Family Friendly Benefits
- Company Events
- Company Socials
- Life Insurance
- Healthcare, Dental and Visual plans
- 401k Safe Harbour
- Short and Long Term Disability Allowance
- 24 days + Public Holidays
- Complimentary Breakfast (when in office)
- Restaurant, Travel & Childcare Scheme
Bachelor's degree in Business Administration, Data Science, or related field; advanced degree preferred (e. g., MBA)Familiarity with ISO27001and/or SOC2 compliance standards is advantageous10-15 years of experience in customer success management or related fields such as account management or analytics delivery Experience managing enterprise accounts across multiple industries/sectors is highly desirable Problem-Solving
Skills: Proactive approach to identifying challenges and implementing effective solutions in real time
Technical Expertise: Strong foundation in AI, analytics, data-driven decision-making, and customer intelligence platforms
Operational Excellence: Ability to balance strategic oversight with hands-on execution of day-to-day responsibilities
Leadership: Proven ability to lead diverse teams while fostering a collaborative culture Client-Centric
Mindset: Deep understanding of customer needs and ability to deliver tailored solutions that drive measurable results The ideal candidate is passionate about delivering exceptional client experiences while driving tangible business outcomes.
They thrive in fast-paced environments where they can combine strategic thinking with hands-on execution.
- A commitment to fostering an inclusive workplace culture is essential
- #J-18808-Ljbffr
Vice President of Client Success employer: Intent HQ
At Intent HQ, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and every voice is valued. Our London office offers a hybrid working model, allowing you to enjoy the flexibility of remote work while collaborating with talented colleagues in a stunning environment. With a strong focus on employee growth, we provide ample opportunities for career advancement, alongside comprehensive benefits that support your well-being and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Vice President of Client Success
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Intent HQ. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Intent HQ before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Vice President of Client Success
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Intent HQ:Your cover letter is your chance to shine! Tell us why you want to work at Intent HQ specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Intent HQ!
How to prepare for a job interview at Intent HQ
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
