At a Glance
- Tasks: Lead end-to-end delivery of client projects, ensuring high-quality execution and governance.
- Company: Join Intent HQ, a forward-thinking company focused on client success and innovation.
- Benefits: Enjoy flexible working, private medical insurance, and a wellbeing programme.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Make a real impact by managing strategic engagements for diverse clients.
- Qualifications: Experience in project management and strong client relationship skills required.
The predicted salary is between 60000 - 75000 £ per year.
Role Overview
The Delivery Manager will provide dedicated delivery management capacity within the Delivery & Change team, supporting Intent HQ's growing client portfolio. This is a client‑facing role responsible for leading the end‑to‑end delivery of strategic engagements, ensuring high‑quality execution, effective governance, and exceptional client outcomes. Reporting to the VP of Delivery, the successful candidate will own delivery governance, client relationship management, and operational execution across a portfolio of assigned accounts. The role requires a proactive, highly organised individual who can operate autonomously from day one while collaborating closely with cross‑functional teams to deliver complex programmes successfully. Upon joining, the initial focus will be leading delivery for the BT Searce engagement and supporting the onboarding of new MTN markets, including Uganda and Ghana. As the business continues to grow, the role will flex across the wider client portfolio in line with organisational priorities.
Key Responsibilities
- Own the end‑to‑end delivery of assigned client engagements, ensuring projects are delivered on time, within scope, and to the highest quality standards.
- Act as the primary delivery contact for clients, building trusted relationships and providing clear, proactive communication throughout project lifecycles.
- Establish and maintain delivery governance, including project planning, reporting, risk management, issue resolution, and stakeholder management.
- Coordinate cross‑functional teams to ensure effective execution across technical, operational, and commercial workstreams.
- Drive operational excellence through consistent delivery processes, resource coordination, and continuous improvement initiatives.
- Support the successful onboarding and mobilisation of new client engagements and market launches.
- Identify delivery risks and dependencies early, implementing mitigation strategies to maintain successful outcomes.
- Produce regular delivery reporting and executive updates for both internal leadership and client stakeholders.
- Collaborate closely with the VP of Delivery and wider Delivery & Change team to continually improve delivery capability and client satisfaction.
- Adapt priorities across the client portfolio as business needs evolve, providing flexible delivery leadership where required.
Desired Skills & Experience
- Proven experience in delivery, programme, or project management within a technology, digital, consulting, or professional services environment.
- Strong client relationship management skills, with the ability to build credibility and act as a trusted advisor to senior stakeholders.
- Demonstrated experience managing multiple workstreams and balancing competing priorities in a fast‑paced environment.
- Excellent organisational and planning skills, with a strong attention to detail and a proactive approach to problem‑solving.
- Experience establishing delivery governance, including project planning, risk and issue management, status reporting, and stakeholder communications.
- Strong communication and presentation skills, with confidence engaging both technical and non‑technical audiences.
- Ability to work independently with minimal supervision while collaborating effectively across cross‑functional and geographically distributed teams.
- Commercial awareness, with an understanding of client delivery, resource management, and operational performance.
- Experience supporting large enterprise clients and complex, multi‑market programmes is advantageous.
- Familiarity with Agile, Scrum, or other project delivery methodologies, with relevant certifications (e.g. PRINCE2, PMP, AgilePM, or Scrum Master) considered beneficial.
Diversity & Inclusion
Intent HQ is an equal opportunities employer with an ethos of commitment to promoting and practicing diversity, equality and inclusion at work. At IHQ, different perspectives, ideas and experiences are valued and respected, with fair and equal opportunities provided for all.
Benefits
- Private Medical Insurance (subject to eligibility)
- Income Protection with Employee Assistance Programme (EAP)
- Life Assurance
- Higher than statutory maternity & paternity benefits
- Pension scheme
- Flexible working
- 26 days holiday (increasing with service)
- Tech pack
- Training opportunities
- Wellbeing programme
- Oliva mental health platform & counselling
- Cycle to Work scheme
- Free access to onsite gym (including towel‑serviced changing rooms and showers)
- Free breakfast daily & healthy weekly lunch (when in office)
Delivery Manager London · employer: Intent HQ
Intent HQ is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture in the heart of London. With a strong commitment to diversity and inclusion, employees benefit from flexible working arrangements, comprehensive health insurance, and generous holiday allowances, all while engaging in meaningful client-facing projects that drive impactful change. The company fosters a collaborative environment where innovative ideas are encouraged, ensuring that every team member can thrive and contribute to the success of both clients and the organisation.
