AI Enablement Lead in London

About Intent HQ Recognised by the Financial Times as one of the FT1000 Fast growing companies in Europe in 2022 and 2023, Intent HQ is a leader and innovator in Customer AI Analytics and Data Science with a blue chip international enterprise customer base and solid financial backing from our investors. Our mission is to become the world’s preeminent Customer Intent platform by bringing together privacy‑first signals intelligence, proprietary behavioural AI/ML analytics & uniquely accessible enterprise insights into a single platform that organisations will use to build more genuine, sustainable and profitable relationships with their customers.

The Opportunity Intent HQ is undergoing a transformation to become an AI-native organisation—one where humans and AI agents work seamlessly together to deliver exceptional outcomes. The AI Transformation Enablement Lead is responsible for ensuring our people are ready, equipped, and excited to thrive in this new world. You will own the “Enable” pillar of our AI-native transformation, leading all training, communications, and change management efforts that help every person at Intent HQ build confidence and capability with AI tools and ways of working.

This is a hands‑on leadership role. You will design and deliver training programmes, provide 1:1 coaching and support, build systems to track adoption and learning, work closely with leaders to drive accountability, and be the connective tissue between our transformation vision and the daily reality of our teams.

Key Responsibilities

• People Transformation & Capability Building
  • Own and deliver the full enablement curriculum, including foundational AI Literacy training (for all staff), training for building and troubleshooting agents across multiple workflow automation platforms, process re‑enablement, and management & governance training for agentic systems.
  • Design engaging, practical training content—combining live sessions, async materials, and hands‑on tasks that meet people where they are and build genuine capability.
  • Continuously iterate on training based on feedback, adoption data, and evolving organisational needs.
  • Coordinate with internal subject matter experts and evaluate external training options where appropriate.
• 1:1 Support & Coaching
  • Provide direct support to individuals and teams as they adopt new tools and ways of working.
  • Run office hours, maintain support channels, and create self‑serve resources that scale your impact.
  • Identify and address barriers to adoption—whether skill gaps, mindset blockers, or practical workflow challenges.
• Adoption Tracking & Accountability
  • Build and maintain systems to track training completion, tool adoption, and on‑the‑job application of learning.
  • Partner with leaders to review adoption data, identify lagging areas, and implement targeted interventions.
  • Create feedback loops that surface insights on what’s working and what needs to change.
• Role Evolution & Organisational Readiness
  • Partner with People/HR to update job descriptions as roles evolve in an AI‑native context.
  • Support leaders in communicating changes to their teams with clarity.
  • Navigate sensitive conversations around how work is changing, ensuring people feel supported.
• Stakeholder Management
  • Build trusted relationships across all levels—from individual contributors to senior leadership.
  • Manage competing priorities and timelines across multiple workstreams.
  • Keep leadership informed on progress, risks, and emerging opportunities.
  • Work with your team to ensure technical ambition is matched by organisational readiness.

About You

You will thrive in this role if you are:

• A natural educator: You’re energised by helping people learn and grow.
• Technically credible: You have hands‑on experience with AI tools and can confidently teach others how to use them.
• A skilled communicator: You write with clarity and warmth.
• Operationally excellent: You’re organised, detail‑oriented, and able to manage multiple workstreams simultaneously.
• Stakeholder‑savvy: You navigate complex professional environments with ease.
• Empathetic and people‑centred: You understand that transformation is hard for people.
• Autonomous and ownership‑driven: You don’t wait to be told what to do.
• Metrics‑minded: You believe in measuring what matters.

Experience

• 4+ years in learning & development, organisational development, change management, enablement, or a related field.
• Proven track record designing and delivering training programmes that drive measurable behaviour change.
• Experience supporting organisational transformation, technology adoption, or cultural change initiatives.
• Experience working with senior stakeholders and influencing across multiple levels.

Technical Experience

• Hands‑on experience using AI tools for real work tasks.
• Technically fluent enough to demonstrate, explain, and teach AI tools and basic agent workflows.
• Understanding of prompt engineering principles and how to design effective AI instructions.
• Comfortable learning new AI tools quickly and teaching others how to use them.

Skills

• Excellent written and verbal communication skills.
• Strong facilitation and presentation skills.
• Ability to design practical, engaging learning experiences.
• Comfort with ambiguity and ability to operate in a fast‑changing environment.

Mindset & Behaviours

• Proactive and autonomous; takes ownership of outcomes, not just tasks.
• Strong commercial instinct—connects enablement work to business value.
• Energised by helping others succeed.
• Comfortable navigating organisational complexity and sensitive conversations.
• High adaptability and commitment to continuous learning.

Diversity & Inclusion

Intent HQ is an equal opportunities employer with an ethos of commitment to promoting and practicing diversity, equality and inclusion at work.

Our Culture

Working for Intent HQ, you have the opportunity to work with cutting edge technology in an environment where you are encouraged to think and act outside traditional methods.

Benefits

• Private Medical Insurance (subject to eligibility)
• Income Protection with Employee Assistance Programme (EAP)
• Life Assurance
• Higher than statutory maternity & paternity benefits
• Pension scheme
• Flexible working
• 26 days holiday (increasing with service)
• Tech pack
• Training opportunities
• Wellbeing programme
• Oliva mental health platform & counselling
• Cycle to Work scheme
• Free access to onsite gym
• Free breakfast daily & healthy weekly lunch (when in office)