At a Glance
- Tasks: Lead end-to-end delivery of client projects, ensuring high-quality execution and governance.
- Company: Join Intent HQ, a forward-thinking company focused on client success and innovation.
- Benefits: Enjoy flexible working, private medical insurance, and a wellbeing programme.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Make a real impact by managing strategic engagements for diverse clients.
- Qualifications: Experience in project management and strong client relationship skills required.
The predicted salary is between 60000 - 75000 £ per year.
The Delivery Manager will provide dedicated delivery management capacity within the Delivery & Change team, supporting Intent HQ's growing client portfolio. This is a client‑facing role responsible for leading the end‑to‑end delivery of strategic engagements, ensuring high‑quality execution, effective governance, and exceptional client outcomes. Reporting to the VP of Delivery, the successful candidate will own delivery governance, client relationship management, and operational execution across a portfolio of assigned accounts. The role requires a proactive, highly organised individual who can operate autonomously from day one while collaborating closely with cross‑functional teams to deliver complex programmes successfully. Upon joining, the initial focus will be leading delivery for the BT Searce engagement and supporting the onboarding of new MTN markets, including Uganda and Ghana. As the business continues to grow, the role will flex across the wider client portfolio in line with organisational priorities.
Key Responsibilities
- Own the end‑to‑end delivery of assigned client engagements, ensuring projects are delivered on time, within scope, and to the highest quality standards.
- Act as the primary delivery contact for clients, building trusted relationships and providing clear, proactive communication throughout project lifecycles.
- Establish and maintain delivery governance, including project planning, reporting, risk management, issue resolution, and stakeholder management.
- Coordinate cross‑functional teams to ensure effective execution across technical, operational, and commercial workstreams.
- Drive operational excellence through consistent delivery processes, resource coordination, and continuous improvement initiatives.
- Support the successful onboarding and mobilisation of new client engagements and market launches.
- Identify delivery risks and dependencies early, implementing mitigation strategies to maintain successful outcomes.
- Produce regular delivery reporting and executive updates for both internal leadership and client stakeholders.
- Collaborate closely with the VP of Delivery and wider Delivery & Change team to continually improve delivery capability and client satisfaction.
- Adapt priorities across the client portfolio as business needs evolve, providing flexible delivery leadership where required.
Desired Skills & Experience
- Proven experience in delivery, programme, or project management within a technology, digital, consulting, or professional services environment.
- Strong client relationship management skills, with the ability to build credibility and act as a trusted advisor to senior stakeholders.
- Demonstrated experience managing multiple workstreams and balancing competing priorities in a fast‑paced environment.
- Excellent organisational and planning skills, with a strong attention to detail and a proactive approach to problem‑solving.
- Experience establishing delivery governance, including project planning, risk and issue management, status reporting, and stakeholder communications.
- Strong communication and presentation skills, with confidence engaging both technical and non‑technical audiences.
- Ability to work independently with minimal supervision while collaborating effectively across cross‑functional and geographically distributed teams.
- Commercial awareness, with an understanding of client delivery, resource management, and operational performance.
- Experience supporting large enterprise clients and complex, multi‑market programmes is advantageous.
- Familiarity with Agile, Scrum, or other project delivery methodologies, with relevant certifications (e.g. PRINCE2, PMP, AgilePM, or Scrum Master) considered beneficial.
Diversity & Inclusion
Intent HQ is an equal opportunities employer with an ethos of commitment to promoting and practicing diversity, equality and inclusion at work. At IHQ, different perspectives, ideas and experiences are valued and respected, with fair and equal opportunities provided for all.
Benefits
- Private Medical Insurance (subject to eligibility)
- Income Protection with Employee Assistance Programme (EAP)
- Life Assurance
- Higher than statutory maternity & paternity benefits
- Pension scheme
- Flexible working
- 26 days holiday (increasing with service)
- Tech pack
- Training opportunities
- Wellbeing programme
- Oliva mental health platform & counselling
- Cycle to Work scheme
- Free access to onsite gym (including towel‑serviced changing rooms and showers)
- Free breakfast daily & healthy weekly lunch (when in office)
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager London ·
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Delivery Manager London · at Intent HQ!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Intent HQ or be willing to refer you for that Delivery Manager London · position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Intent HQ who’s on the lookout for their next Delivery Manager London · star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Delivery Manager London · role at Intent HQ!
We think you need these skills to ace Delivery Manager London ·
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Intent HQ. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Intent HQ
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Intent HQ. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
