AI Transformation Lead - 12 month FTC in City of London

About Intent HQ Recognised by the Financial Times as one of the FT1000 Fast Growing Companies in Europe (2022–2024), and winners of both Analytics Company of the Year 2025 and AI Company of the Year 2024 at the British Data Awards, Intent HQ is a leader and innovator in Customer AI Analytics and Data Science. Backed by strong investors and trusted by a blue‑chip international enterprise customer base, our mission is to become the world’s preeminent Customer Intent Engine by combining privacy‑first signal intelligence, proprietary behavioural AI/ML analytics, and uniquely accessible enterprise insights into a single platform that enables organisations to build more genuine, sustainable, and profitable relationships with customers.

We began by solving complex challenges for clients in the telecommunications sector, including Verizon, O2, and Orange, and have since expanded into Financial Services, Retail, and Social Media, with clients such as HB Reavis and Zurich Group. Our clients typically manage tens of millions of customers and process billions of interactions daily. Our platform is purpose‑built to handle data at this enormous scale efficiently, delivering tangible results. What sets us apart is our focus on deep customer interaction data, doing the hard, specialised work so our clients can focus on applying insight to their business strategies.

Today, Intent HQ is home to an exciting, diverse, and fast‑growing team of 100+ people across London, Barcelona, Lisbon, Tel Aviv, New York, South Africa & India, collectively speaking over 15 languages.

Why Join Us:

• Exciting Work Environment: Work on cutting‑edge technology at the intersection of AI and data analytics.
• Impactful Role: Shape how the company moves forward.
• Growth Opportunities: Advance your career in a fast‑paced, innovative industry.
• Hybrid role: 3 days per week in our state‑of‑the‑art London office plus access to the onsite gym (including towel‑serviced showers and changing facilities).

About the Role Intent HQ is transforming its service offering and operations to be AI Native — one where intelligence, automation, and human creativity power every interaction, decision, and experience. Part of this transformation is a new customer‑facing product that leverages agentic AI technology to transform how our clients engage with data, insights, and decision‑making. We’re looking for an exceptional AI Transformation Lead to champion, coordinate and drive this evolution. The role will be responsible for delivering the organisational and client‑facing change required to migrate our business and customer base onto this next‑generation product.

Key Responsibilities

• Manage and Scale AI‑Driven Product Transformation: Partner with Product, Engineering, Data, and Design to develop and mature intelligent products and platforms that enhance collaboration, automation, and insight. Engage all business functions and workstream leads in the transformation. Manage the programme structure, delivery, change lifecycle and outcomes — ensuring initiatives are coordinated, aligned, and measurable. Ensuring the programme and use cases deliver intended value. Define, track, and communicate success metrics — adoption, productivity, engagement, and efficiency gains.
• Enable AI‑Native Ways of Working: Manage the integration of AI capabilities into daily operations and decision‑making. Translate the transformation strategy into actionable workstreams with clear milestones and accountability. Embed governance, ethics, and responsible AI practices into every layer of execution.
• Drive Commercial and Operational Excellence: Operate with a product mindset — ensuring every initiative connects innovation to tangible business outcomes. Balance vision with operational rigour, ensuring progress is structured, transparent, and measurable. Create alignment across teams, stakeholders, and leadership through clarity, communication, and delivery discipline.
• Champion Change and Adoption: Support capability‑building efforts that help teams work confidently in an AI‑enhanced environment. Foster a culture of experimentation, empowerment, and continuous improvement. Act as a connector — bringing people, tools, and ideas together to create momentum and shared ownership.

What We’re Looking For

A strategic operator who can think like a product manager and deliver like a programme manager. You’ll have:

• Proven experience managing AI, data, or digital transformation.
• A track record of maturing or scaling complex products or platforms with measurable business impact.
• Hands‑on understanding of AI technologies and automation, and how to turn them into practical solutions.
• Strong delivery and prioritisation skills — you bring structure to ambiguity and focus to complexity.
• Exceptional communication and stakeholder management abilities.
• Commercial awareness — you connect innovation to adoption, efficiency, and growth.
• Experience in complex environments (e.g. FMCG, Telco, Media) where customer experience and intelligence are critical.

Ideal Profile

You’re not a traditional programme manager — you’re a product‑minded transformer. You may describe yourself as:

• A systems thinker who can simplify complexity and connect strategy to delivery.
• A builder who shapes frameworks, not just follows them.
• A change enabler who moves people and processes with empathy, evidence, and energy.
• A commercial problem solver who measures success by outcomes, not activity.

You operate with curiosity, structure, and drive — and you’re excited by the opportunity to help design what an AI‑native enterprise truly looks like.

Diversity & Inclusion

Intent HQ is an equal opportunities employer with an ethos of commitment to promoting and practicing diversity, equality and inclusion at work. At IHQ, different perspectives, ideas and experiences are valued and respected, with fair and equal opportunities provided for all. Our diversity and inclusion efforts have been recognised with us winning two consecutive Women in Tech UK Awards, under the Best Tech Employer (51‑149 Employees) category & being shortlisted for the Best Employer for Parental Support award – an achievement we are very proud of. This year in 2024 we have been nominated again for the Best Tech Employer and our in‑house recruiter has been shortlisted for the Best In‑house Recruiter award!

Our Culture

Working for Intent HQ, you have the opportunity to work with cutting edge technology in an environment where you are encouraged to think and act outside traditional methods. We are a growing business with a flat structure meaning everyone is visible and able to make an impact, not just in their own role, but across the business on a daily basis. We promote a collaborative, innovative and sociable culture, oriented towards performance and competitive advantage. Our DNA is made up of flexibility to all staff with a family‑friendly approach and focus on personal development. We have high expectations and pride ourselves on our cultural standards.

Benefits

• Flexible working
• Free breakfast daily (when in the office)
• 26 days holiday (increasing with service)
• Pension scheme
• Income Protection with Employee Assistance Programme
• Life Assurance
• Oliva Mental Health platform and counselling
• Higher than statutory maternity/paternity benefits
• Work socials
• Wellbeing programme
• Cycle to work scheme
• Training opportunities