At a Glance
- Tasks: Design and implement innovative AWS Connect solutions for contact centres.
- Company: Join a forward-thinking tech company in Edinburgh with a hybrid work model.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Be part of a dynamic team with exciting projects and career advancement.
- Why this job: Make a real impact by optimising customer experiences with cutting-edge technology.
- Qualifications: Expertise in AWS Connect, Lambda, and contact centre operations required.
The predicted salary is between 60000 - 80000 £ per year.
Location: Edinburgh (Preferred) — Hybrid (2 to 3 days)
Duration: 6-12 months
The Role:
- Translate business requirements into technical AWS Connect contact centre solutions
- Design complex IVR workflows, dynamic routing, skill-based queues, and agent hierarchies
- Configure routing profiles, hours of operation, fallback & failover strategies
- Develop and configure contact flows, routing logic, and agent experiences
- Build backend integrations using AWS Lambda, API Gateway, S3
- Integrate Amazon Connect with CRM systems (Salesforce/ServiceNow), external APIs, and enterprise platforms
- Lead migration from legacy platforms (e.g., Avaya) to Amazon Connect
- Optimize call routing performance, system resilience, and availability
- Support production releases, testing, and stabilization phases
Your Profile:
Essential skills/knowledge/experience:
- Strong expertise in Amazon Connect (IVR, call flows, routing profiles)
- Strong expertise in AWS services like Lambda, API Gateway, DynamoDB, S3, IAM, CloudWatch
- Ability to design and implement end-to-end integration between Amazon Connect and Salesforce Service Cloud Voice, including CTI enablement
- Strong expertise in Lambda development (Python)
- Strong experience in Amazon connect components (Agent, Queue, reports configurations)
- Strong understanding of Contact centre operations (ACD, IVR, CTI, routing)
- Strong understanding of CCaaS platforms and customer experience solutions
- Strong Experience with Telephony and customer journey design
Senior AWS Connect Developer employer: Intelstack
Join a forward-thinking company in Edinburgh that values innovation and collaboration, offering a hybrid work model that promotes work-life balance. As a Senior AWS Connect Developer, you will have the opportunity to work on cutting-edge technology while benefiting from a supportive culture that prioritises employee growth and development. With access to ongoing training and a commitment to excellence, this role provides a unique chance to make a significant impact in the field of contact centre solutions.
We think you need these skills to ace Senior AWS Connect Developer
Amazon Connect
IVR Design
Call Flows
Routing Profiles
AWS Lambda
API Gateway
DynamoDB
