At a Glance
- Tasks: Create innovative AWS Connect solutions and design dynamic contact centre workflows.
- Company: Join a forward-thinking tech company in Edinburgh with a hybrid work model.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Exciting chance to lead migrations and enhance system performance.
- Why this job: Make a real impact by optimising customer experiences with cutting-edge technology.
- Qualifications: Expertise in AWS Connect, Lambda, and contact centre operations required.
The predicted salary is between 47181 - 65000 £ per year.
Location: Edinburgh (Preferred) — Hybrid (2 to 3 days)
Duration: 6-12 months
The Role
- Translate business requirements into technical AWS Connect contact centre solutions
- Design complex IVR workflows, dynamic routing, skill-based queues, and agent hierarchies
- Configure routing profiles, hours of operation, fallback & failover strategies
- Develop and configure contact flows, routing logic, and agent experiences
- Build backend integrations using AWS Lambda, API Gateway, S3
- Integrate Amazon Connect with CRM systems (Salesforce/ServiceNow), external APIs, and enterprise platforms
- Lead migration from legacy platforms (e.g., Avaya) to Amazon Connect
- Optimize call routing performance, system resilience, and availability
- Support production releases, testing, and stabilization phases
Your Profile
Essential skills/knowledge/experience:
- Strong expertise in Amazon Connect (IVR, call flows, routing profiles)
- Strong expertise in AWS services like Lambda, API Gateway, DynamoDB, S3, IAM, CloudWatch
- Ability to design and implement end-to-end integration between Amazon Connect and Salesforce Service Cloud Voice, including CTI enablement
- Strong expertise in Lambda development (Python)
- Strong experience in Amazon connect components (Agent, Queue, reports configurations)
- Strong understanding of Contact center operations (ACD, IVR, CTI, routing)
- Strong understanding of CCaaS platforms and customer experience solutions
- Strong Experience with Telephony and customer journey design
Senior AWS Connect Developer in Edinburgh employer: Intelstack
As a Senior AWS Connect Developer at our Edinburgh location, you will thrive in a dynamic hybrid work environment that fosters innovation and collaboration. We prioritise employee growth through continuous learning opportunities and a supportive culture that values your contributions, making us an excellent employer for those seeking meaningful and rewarding careers in technology.
We think you need these skills to ace Senior AWS Connect Developer in Edinburgh
Amazon Connect
IVR Design
Routing Profiles Configuration
AWS Lambda
API Gateway
DynamoDB
S3
