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- Tasks: Lead a team, manage operations, and ensure compliance with regulations.
- Company: InteLogix is a tech-driven leader in customer experience solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Join a culture of innovation and make a real impact on customer engagement.
- Qualifications: 6 months of relevant experience and strong leadership skills required.
- Other info: Weekend shifts may be necessary; flexibility is key.
The predicted salary is between 28800 - 43200 ÂŁ per year.
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Who We Are
InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients\’ brands and reputations.
Who We Are
InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients\’ brands and reputations.
Responsibilities
- Complies with all specified FDCPA, state and city laws and provisions, as outlined in the Intelogix Compliance with FDCPA and State Collection Laws Statement, the Intelogix A/R Training program and the FDCPA Test.
- Assists the Operations Manager in the efficient operation of a Mini Office; supervision assigned Account Representatives and Skip Tracers.
- Assists in maintaining discipline of employees in the Mini Office and in supervising the proper application of the company’s policies and procedures.
- Assists the Operations Manager in the training and development of assigned new empoyees in the Mini Office.
- Assists in completion of required performance reviews for personnel in the Mini Office.
- Works a collection file and collects an assigned monthly budget.
- Performs other related duties/responsibilities, as required.
- Management reserves the right to change or modify the functions of this job as required to meet the needs of the organization.
Qualifications
- At least 6 months of InteLogix collection experience and or prior management experience.
- This position demands strong leadership ability with all levels of employees and management
- Demonstrated ability to obtain budgets, control NSF’s and prevent complaints.
- A strong aptitude for computer system such as Microsoft Office software,
- Must be able to work independently with minimal instruction or supervision,
- Must be able to work varied schedules, as required. Weekend schedules will be required.
- Less than 5 occurrences in over 90 days of employment or less than 2 occurrences in under 90 days of employment.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Industries
Business Consulting and Services
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Operations Supervisor employer: InteLogix
Contact Detail:
InteLogix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Familiarise yourself with the FDCPA and state collection laws, as these are crucial for the Operations Supervisor role. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to compliance and ethical practices.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams or projects in the past. This will show that you have the necessary skills to supervise Account Representatives and Skip Tracers effectively.
✨Tip Number 3
Research InteLogix's values and recent initiatives to understand their approach to customer engagement. Being able to discuss how your personal values align with theirs can set you apart during the interview process.
✨Tip Number 4
Prepare to discuss your experience with budget management and performance reviews. Be ready to share how you've achieved targets in previous roles, as this is a key responsibility for the Operations Supervisor position.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand InteLogix's mission and values. Familiarise yourself with their commitment to customer engagement and how they utilise technology to enhance experiences.
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous management or collection roles. Emphasise your leadership skills and ability to meet budgets, as these are key for the Operations Supervisor position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with InteLogix's goals. Mention specific examples of how you've successfully managed teams or improved processes in past positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at InteLogix
✨Understand the Company Culture
Before your interview, take some time to research InteLogix and its commitment to customer engagement and innovation. Understanding their values will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Leadership Skills
As an Operations Supervisor, strong leadership is key. Be prepared to discuss specific examples of how you've successfully managed teams, resolved conflicts, or improved processes in previous roles.
✨Familiarise Yourself with Compliance Regulations
Since the role involves compliance with FDCPA and other laws, brush up on these regulations. Being knowledgeable about compliance will demonstrate your readiness to handle the responsibilities of the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to manage budgets, control complaints, or train new employees, and be ready to share those experiences.
