At a Glance
- Tasks: Design and implement ServiceNow solutions for a leading telecom company.
- Company: Join a dynamic telecommunications firm with exciting projects.
- Benefits: Long-term contract, competitive pay, and remote work flexibility.
- Other info: Opportunity for growth in a fast-paced, supportive environment.
- Why this job: Be at the forefront of tech innovation in the telecom industry.
- Qualifications: Experience with ServiceNow and a passion for problem-solving.
The predicted salary is between 70000 - 90000 £ per year.
Service Now Designer needed for a long-term project with a company in the Telecommunications industry.
- 6 months rolling contract / OUTSIDE IR35
- Roles and Responsibilities
- Implementation of Service Now Modules, administration, improvement and support of latest Service Now platform.
- Perform all aspects of Platform Administration, Design, Development and implementation of Service Now.
- Perform minor and major enhancements requests to a clients Service Now instance(s), including changes to the user interface, system properties, foundation data, existing workflows.
- Extensive experience of working with Service Now glide objects such as Glide Records, Glide System, Glide Aggregate, Glide Ajax etc.
- Identify system deficiencies, recommend solutions as a trusted advisor to clients
- Perform Service Now upgrade administration assistance to ensure clients leverage of the latest releases of the Service Now application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations
- Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
- Ensure tool configuration consistency across development, testing and production environments
- Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow Service Now development best practices.
- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
- Deep functional and technical knowledge of the Service Now and demonstrable experience with Service Now platform navigation, administration, configuration, and scripting
- Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
- Understanding of Agile based approach to software development (SCRUM experience a plus)
- Ability to work remotely and largely unsupervised, and to deliver to written requirements
- Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
- Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
- Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
Skills Required
- Experience in Service Now (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
- Understanding of the project delivery lifecycle and processes
- Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components
- Consultative and analytical approach
- Real world exposure to cloud technologies and S-a-a-S
- Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
ServiceNow Designer - Telecom in London employer: Intelligent Steps
Join a leading Telecommunications company as a ServiceNow Designer, where you will be part of a dynamic team dedicated to innovation and excellence. Enjoy a flexible work environment that promotes professional growth through continuous learning opportunities and exposure to cutting-edge technologies. With a strong emphasis on collaboration and employee well-being, this role offers the chance to make a meaningful impact while working remotely in a supportive culture.
We think you need these skills to ace ServiceNow Designer - Telecom in London
ServiceNow Administration
ServiceNow Development
ServiceNow Modules Implementation
Glide Objects (GlideRecords, GlideSystem, GlideAggregate, GlideAjax)
System Integration (web services, XML, HTML, AJAX, CSS, HTTP, REST/SOAP)
ITIL Concepts and IT Service Management
Agile Methodologies (SCRUM)
