At a Glance
- Tasks: Design and implement ServiceNow solutions for a leading telecom company.
- Company: Join a dynamic telecommunications firm with exciting projects.
- Benefits: Long-term contract, competitive pay, and remote work flexibility.
- Other info: Opportunity for growth in a fast-paced, supportive environment.
- Why this job: Be at the forefront of tech innovation in the telecom industry.
- Qualifications: Experience with ServiceNow and a passion for problem-solving.
The predicted salary is between 70000 - 90000 £ per year.
Service Now Designer needed for a long-term project with a company in the Telecommunications industry.
- 6 months rolling contract / OUTSIDE IR35
- Roles and Responsibilities
- Implementation of Service Now Modules, administration, improvement and support of latest Service Now platform.
- Perform all aspects of Platform Administration, Design, Development and implementation of Service Now.
- Perform minor and major enhancements requests to a clients Service Now instance(s), including changes to the user interface, system properties, foundation data, existing workflows.
- Extensive experience of working with Service Now glide objects such as Glide Records, Glide System, Glide Aggregate, Glide Ajax etc.
- Identify system deficiencies, recommend solutions as a trusted advisor to clients
- Perform Service Now upgrade administration assistance to ensure clients leverage of the latest releases of the Service Now application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations
- Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
- Ensure tool configuration consistency across development, testing and production environments
- Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow Service Now development best practices.
- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
- Deep functional and technical knowledge of the Service Now and demonstrable experience with Service Now platform navigation, administration, configuration, and scripting
- Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
- Understanding of Agile based approach to software development (SCRUM experience a plus)
- Ability to work remotely and largely unsupervised, and to deliver to written requirements
- Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
- Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
- Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
Skills Required
- Experience in Service Now (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
- Understanding of the project delivery lifecycle and processes
- Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components
- Consultative and analytical approach
- Real world exposure to cloud technologies and S-a-a-S
- Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
ServiceNow Designer - Telecom in London employer: Intelligent Steps
Join a leading Telecommunications company as a ServiceNow Designer, where you will be part of a dynamic team dedicated to innovation and excellence. Enjoy a flexible work environment that promotes professional growth through continuous learning opportunities and exposure to cutting-edge technologies. With a strong emphasis on collaboration and employee well-being, this role offers the chance to make a meaningful impact while working remotely in a supportive culture.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Designer - Telecom in London
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Intelligent Steps that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace ServiceNow Designer - Telecom in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Intelligent Steps, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Intelligent Steps can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Intelligent Steps will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Intelligent Steps
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Intelligent Steps. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Intelligent Steps.
