ServiceNow Architect - TSOM in London

ServiceNow Architect – TSOM 6-Month Contract | OUTSIDE IR35 | Hybrid Working ServiceNow Architect with experience delivering Telecommunications Service Operations Management (TSOM) solutions required for a long-term project. You’ll lead solution design and contribute directly to configuration, development and integration, helping improve telecom service monitoring and assurance. Key responsibilities: * Design and implement TSOM solutions covering event ingestion, alarm correlation and service impact analysis. * Integrate ServiceNow with telecom monitoring and operational systems. * Define CMDB/CSDM service models to support service visibility and impact assessment. * Guide developers, review technical designs and resolve delivery challenges. Experience required: * Strong ServiceNow architecture experience with practical TSOM implementation experience. * Hands-on JavaScript development, ServiceNow configuration and REST/SOAP integrations. * Understanding of telecom operations, service assurance and CMDB/CSDM. * Experience with TM Forum APIs, IntegrationHub or MID Servers would be beneficial