At a Glance
- Tasks: Lead the design and implementation of innovative Telecom Service Management solutions.
- Company: Join a forward-thinking tech company in the telecommunications sector.
- Benefits: Competitive daily rate, hybrid work model, and potential for long-term engagement.
- Other info: Opportunity to mentor and guide development teams in a dynamic environment.
- Why this job: Shape the future of telecom operations while working with cutting-edge technology.
- Qualifications: 10+ years in software architecture with deep Telecom domain expertise.
ServiceNow Architect wanted with Telecommunications experience to work on a project implementing a new TSM module. You will be working across ServiceNow Telecommunications Service Management (TSM) and involved in the architecture and end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. Translating business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations.
- Hybrid work in London
- OUTSIDE IR35 / £500 - £600 per day
- 6 months contract with extension (long-term project)
Key Responsibilities
- Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service life-cycle management, order management, network inventory).
- Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub.
- Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management.
- Governance & Mentorship: Guide developers, perform code reviews, and establish best practices for coding, customization, and platform upgrades.
- Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks.
Required Skills and Experience
- Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM.
- Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network life-cycle, service assurance).
- Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks.
- Experience: 10+ years of experience in software platforms, with a significant focus on architecture.
ServiceNow Architect TSM in London employer: Intelligent Steps
Join a forward-thinking company that values innovation and collaboration, offering a hybrid work environment in the vibrant city of London. As a ServiceNow Architect, you will not only lead transformative projects but also benefit from a culture that prioritises professional growth and mentorship, ensuring you thrive in your career while contributing to impactful telecommunications solutions.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Architect TSM in London
✨Tip Number 1
Network, network, network! Get out there and connect with professionals in the telecommunications field. Attend industry meetups, webinars, or even local events. You never know who might have a lead on that perfect ServiceNow Architect role!
✨Tip Number 2
Showcase your expertise! Create a portfolio or a personal website where you can highlight your past projects, especially those related to ServiceNow TSM and telecom. This gives potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each opportunity. Research the company and its projects, and mention how your experience aligns with their needs. This shows you’re genuinely interested and not just sending out generic applications.
✨Tip Number 4
Consider applying through our website! We often have exclusive listings and can help you get noticed by the right people. Plus, it’s a great way to stay updated on new opportunities in the ServiceNow space.
We think you need these skills to ace ServiceNow Architect TSM in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ServiceNow TSM and telecommunications. We want to see how your skills align with the job description, so don’t be shy about showcasing relevant projects and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm for the project and how your background in architecture and telecom can add value to our team.
Showcase Your Technical Skills:Don’t forget to mention your technical expertise, especially in JavaScript and ServiceNow APIs. We’re looking for someone who can hit the ground running, so highlight any relevant tools or frameworks you’ve worked with that relate to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Intelligent Steps
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow TSM knowledge. Understand the architecture, design principles, and how it integrates with ITOM and ITIL. Be ready to discuss specific projects where you've implemented these modules and how they align with business goals.
✨Showcase Your Telecom Expertise
Since this role requires a deep understanding of the telecom domain, prepare examples from your past experience that highlight your work with NOC operations, network life-cycle, and service assurance. This will demonstrate your ability to lead implementations effectively.
✨Prepare for Technical Questions
Expect to dive into technical discussions about JavaScript, ServiceNow APIs, and integration methods like REST and SOAP. Brush up on your coding skills and be ready to explain your thought process during code reviews or when establishing best practices.
✨Engage with Stakeholders
Be prepared to discuss how you’ve partnered with stakeholders in previous roles. Highlight your strategic advisory skills and how you’ve aligned platform improvements with business objectives. This shows you can enhance customer service while reducing operational risks.
