At a Glance
- Tasks: Lead strategies to reduce churn and boost customer retention for a luxury brand.
- Company: Join a high-growth D2C luxury consumer goods brand making waves in the market.
- Benefits: Enjoy a competitive salary, bonus, and the flexibility of fully remote work.
- Other info: This role is perfect for those passionate about enhancing customer experiences.
- Why this job: Make a real impact on customer loyalty while working in a dynamic, innovative environment.
- Qualifications: Bring your experience in retention and analytics tools to drive success.
The predicted salary is between 72000 - 84000 £ per year.
Product Manager / Senior Product Manager / Founding Product Manager | B2C FinTech / Remittance | £60–100k | London / Birmingham
Working for a fast-growing B2C fintech business, the Product Manager / Senior Product Manager / Founding Product Manager will take ownership of the product strategy, roadmap and delivery across a digital cross-border money transfer platform.
This is a key product role, reporting directly to the founders, created as the business makes its first dedicated product hire and continues to scale.
The Product Manager / Senior Product Manager / Founding Product Manager will lead the evolution of the existing mobile and web platform, improving the end-to-end international money transfer journey while supporting the launch of new products, features, markets and payment corridors.
The role will work closely with Engineering, Compliance, Operations, Marketing, Treasury and Customer Support to deliver commercially successful, customer-led and compliant products within a regulated B2C fintech environment.
The role can be based in London or Birmingham, with a hybrid working pattern of 2–3 days per week in the office.
The role offers a £60,000–£100,000 base salary, depending on experience, alongside a bonus, performance-linked equity and wider benefits package.
Please note that the business is currently unable to provide UK visa sponsorship.
The Product Manager / Senior Product Manager / Founding Product Manager will:
- Own the product strategy, vision and roadmap across the core digital money transfer platform
- Take ownership of the end-to-end customer journey across registration, KYC, payment funding, international transfers, recipient payout and customer support
- Translate customer, market and commercial insight into a clear product direction aligned with wider company strategy
- Identify friction across the money transfer journey and improve conversion, usability, reliability and customer experience
- Lead the end-to-end product lifecycle across discovery, definition, development, launch, optimisation and iteration
- Gather customer and business requirements and translate them into clear product specifications, user stories and delivery priorities
- Manage and prioritise the product backlog within an Agile development environment
- Lead new feature delivery and third-party integrations across payment providers, banking partners, APIs and external partners
- Improve transfer and payment journeys, including transaction status, failed payments, refunds, notifications, error messaging and in-app guidance
- Work closely with Engineering to ensure product priorities are translated effectively into scalable technical delivery
- Partner with Compliance and Risk to ensure product development aligns with FCA, AML/CFT, KYC and wider regulatory requirements
- Work closely with Treasury and Operations across areas including FX, settlement, liquidity, transfer processing and payment corridors
- Use customer insight, product analytics and market trends to inform roadmap decisions and product priorities
- Support expansion into new markets and corridors, ensuring the platform can scale across currencies, funding methods and payout options
- Identify opportunities for AI and emerging technology to improve customer experience and operational efficiency
- Help establish the product processes, ways of working and product culture required as the company continues to scale
Candidates for the Product Manager / Senior Product Manager / Founding Product Manager role must have:
- Product Management experience gained within consumer remittance, international money transfer, an MSB or a closely comparable cross‑border payments business
- Experience owning or materially contributing to a B2C cross-border money transfer product
- Strong understanding of the international money transfer journey, including areas such as onboarding/KYC, funding methods, FX, transfer processing, corridors, recipient payout and transaction management
- Strong B2C Product Management experience across mobile and web products
- Experience owning product strategy, roadmap, prioritisation and end-to-end delivery
- Strong understanding of digital payments, payment journeys and payment APIs
- Experience working closely with Engineering teams to translate business and customer requirements into delivered products
- Strong customer journey and UX experience, with a track record of identifying and removing friction
- Experience managing product backlogs and delivering features within Agile environments
- Strong stakeholder management skills across technical and non-technical teams
- Experience working within a regulated financial services environment
- The ability to operate hands‑on within a small, scaling business with significant ownership and ambiguity
- Existing right to work in the UK without requiring employer sponsorship
Experience within UK–Africa remittance, mobile money, digital wallets, alternative payout methods or international market expansion would be highly advantageous.
Candidates whose experience is focused primarily on merchant acquiring, checkout optimisation, card‑processing infrastructure, B2B payments or general digital banking without direct consumer remittance exposure are unlikely to be suitable.
The opportunity
This is a rare opportunity to become the first dedicated product hire within a growing B2C fintech business, with significant ownership, visibility and influence.
The Product Manager / Senior Product Manager / Founding Product Manager will work directly with the founders, shape the future product strategy and take a leading role in the evolution of a live digital cross‑border money transfer platform.
As the business expands into new markets and payment corridors, the successful candidate will play a central role in building the product capability, customer experience and ways of working required to support the next stage of growth.
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Product Manager in Slough employer: Intelligent People
As a leading player in the consumer product manufacturing sector, this large multi-national company offers an exceptional work environment that fosters growth and innovation. Employees benefit from a hybrid working model, allowing for flexibility while being part of a dynamic team in Aylesbury. With a strong emphasis on professional development and a culture that values collaboration and creativity, this is an ideal place for those looking to make a meaningful impact in eCommerce.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager in Slough
✨Tip Number 1
Familiarise yourself with the latest trends in D2C consumer goods and subscription models. Understanding the market landscape will help you speak confidently about how you can contribute to reducing churn and increasing customer lifetime value.
✨Tip Number 2
Network with professionals in the retention and product management space. Engaging with others in the industry can provide insights into best practices and may even lead to referrals that could boost your chances of landing the role.
✨Tip Number 3
Prepare to discuss specific metrics and case studies from your previous experience that demonstrate your success in reducing churn and improving retention. Being able to showcase tangible results will set you apart from other candidates.
✨Tip Number 4
Brush up on your analytical skills, especially with tools like GA4 and Mixpanel. Being able to interpret data effectively will be crucial in this role, so consider doing some practice analyses or projects to demonstrate your proficiency.
We think you need these skills to ace Product Manager in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in retention, churn reduction, and conversion optimisation. Use specific metrics to demonstrate your impact in previous roles, especially in subscription-based business models.
Craft a Compelling Cover Letter:In your cover letter, express your passion for customer retention and how your skills align with the company's goals. Mention your familiarity with analytics tools and provide examples of how you've successfully implemented data-led strategies in the past.
Showcase Your Analytical Skills:Since the role requires proficiency with analytics tools, consider including a section in your application that outlines your experience with tools like GA4, Mixpanel, or PowerBI. Highlight any specific projects where you used these tools to drive results.
Prepare for Potential Questions:Think about how you would answer questions related to churn signals and customer insights. Be ready to discuss your approach to developing and executing retention strategies, as well as how you collaborate with cross-functional teams.
How to prepare for a job interview at Intelligent People
✨Showcase Your Data-Driven Mindset
As a Retention Product Manager, you'll need to demonstrate your ability to develop and execute data-led strategies. Be prepared to discuss specific examples of how you've used analytics tools to identify churn signals and improve customer lifetime value in previous roles.
✨Understand Subscription Models
Familiarity with subscription-based business models is crucial for this role. Make sure you can articulate the unique challenges and opportunities that come with managing retention in a subscription context, and be ready to share your insights on best practices.
✨Highlight Collaboration Skills
This position requires collaboration with various teams, including engineering and analytics. Prepare to discuss how you've successfully worked with cross-functional teams in the past, and provide examples of how your communication skills have helped drive projects forward.
✨Prepare for Customer Research Discussions
Leading customer research and user analysis is a key part of the role. Be ready to talk about your experience in conducting user research, the methodologies you've used, and how you've translated insights into actionable strategies to reduce churn.
