Overview
Senior client-facing role shaping B2C ecommerce strategy for a growing agency. You’ll manage multiple senior stakeholder relationships and act as an extension of client teams to plan discovery, shape solutions, and deliver end-to-end ecommerce projects. Collaborating with technology, solutions and design, you’ll drive growth by identifying opportunities to enhance customer journeys and commercial outcomes. This is a London-based, hybrid position offering a clear path to impactful client work and tangible business value.
Pay / Benefits
- discretionary bonus
- hybrid work arrangement (London)
- senior-level client exposure
- opportunity to shape ecommerce strategy
Responsibilities
- Build trusted relationships with senior client stakeholders as a strategic partner
- Lead ecommerce discovery, requirements gathering and digital strategy
- Oversee end-to-end delivery of B2C ecommerce websites and digital products
- Coordinate with Technology, Solutions and Design to shape and deliver high-performing experiences
- Drive account growth through consultative engagement and expanding services
- Ensure project scope, priorities, timelines and stakeholder alignment
- Manage multiple client relationships and act as an extension of their team
- Translate business challenges into effective digital solutions
Key requirements
- Experience in ecommerce, digital consultancy, client services or agency environments with B2C ecommerce expertise
- Proven ability to build trusted relationships with senior stakeholders
- Experience leading discovery, strategy development and end-to-end project delivery
- Strong project management, communication and stakeholder management skills
- Commercially minded with understanding of customer experience, UX/UI and customer journeys
- Relationship-building
- Strategic thinking
- Communication
- Discovery facilitation
- Digital strategy
- UX/UI understanding
eCommerce Client Manager | 75-85k | eCommerce Agency | London (Hybrid) | JA9907 employer: Intelligent People
As a leading provider of SaaS solutions in the UK social housing sector, our company is committed to fostering a collaborative and innovative work culture that empowers employees to make a real impact. With a focus on professional development, we offer comprehensive training to transition you into a Product Manager role, ensuring you grow alongside our mission to enhance housing technology. Enjoy the flexibility of remote work while being part of a team dedicated to transforming the future of social housing.
