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- Tasks: Manage multiple Shopify stores and drive online revenue growth.
- Company: Fast-growing, multi-brand direct-to-consumer business in Rainham, Essex.
- Benefits: Competitive salary, hands-on experience, and opportunities for career advancement.
- Other info: Dynamic role with a focus on operational excellence and customer experience.
- Why this job: Be at the forefront of eCommerce innovation and make a real impact.
- Qualifications: Experience in eCommerce, strong Shopify skills, and team coordination abilities.
The predicted salary is between 50000 - 65000 £ per year.
Working for a fast-growing, multi-brand direct-to-consumer business, the role involves owning the day-to-day performance of multiple Shopify stores, driving online revenue growth, and coordinating cross-functional teams across marketing, operations, and customer experience. This is a highly hands-on role, requiring a balance of commercial thinking, operational oversight, and team coordination to ensure the smooth running and continued scaling of a multi-brand eCommerce operation. This is an on-site role based in Rainham, Essex.
The E-Commerce Manager / eCommerce Operations Manager / Shopify Manager will:
- Own the day-to-day trading performance of multiple Shopify stores, optimising conversion rate, AOV, and overall customer journey.
- Coordinate cross-functional teams across customer service, marketing, design, and operations to ensure alignment and delivery.
- Act as the central point of communication between UK and international teams, ensuring workflows run efficiently and issues are resolved quickly.
- Oversee product listings, on-site merchandising, and content to improve conversion performance.
- Monitor key eCommerce metrics and performance data, identifying trends, issues, and opportunities for growth.
- Identify and resolve operational bottlenecks across fulfilment, inventory, and customer service.
- Work with internal teams and external partners to support traffic growth and campaign execution.
- Implement and improve systems, processes, and workflows to support business scalability.
- Handle escalated operational or customer issues, ensuring a high standard of customer experience.
- Provide regular performance insights and reporting to senior stakeholders.
Candidates for the E-Commerce Manager / eCommerce Operations Manager / Shopify Manager role must have:
- Proven experience in an eCommerce or DTC environment, ideally within a multi-product or multi-brand business.
- Strong hands-on experience with Shopify, including site management, product setup, and optimisation.
- Experience managing or coordinating cross-functional teams, ideally including remote or offshore teams.
- Strong commercial understanding of key eCommerce metrics such as conversion rate, AOV, and customer lifetime value.
- Experience improving operational processes and managing workflows across multiple functions.
- Strong analytical and problem-solving skills, with the ability to operate in a fast-paced environment.
- Excellent communication skills, with the ability to work across teams and stakeholders.
Senior Manager - Digital & eCommerce in Essex employer: Intelligent People
Contact Detail:
Intelligent People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager - Digital & eCommerce in Essex
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work with Shopify. Attend industry events or webinars, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your eCommerce projects, especially if you've optimised Shopify stores before. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on key eCommerce metrics. Be ready to discuss how you've improved conversion rates or AOV in past roles. We want to see that you can talk the talk and walk the walk when it comes to driving online revenue growth!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you on board!
We think you need these skills to ace Senior Manager - Digital & eCommerce in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience with Shopify and eCommerce, and don’t forget to mention any cross-functional team coordination you've done. We want to see how you can bring value to our multi-brand operation!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about eCommerce and how your skills align with our needs. Be sure to mention specific achievements that demonstrate your commercial thinking and operational oversight.
Showcase Your Analytical Skills: We love data-driven decision-making! In your application, include examples of how you've used metrics to drive performance improvements in past roles. This will show us that you understand key eCommerce metrics like conversion rates and AOV.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Intelligent People
✨Know Your Shopify Inside Out
Make sure you brush up on your Shopify knowledge before the interview. Be ready to discuss specific features, tools, and strategies you've used to optimise stores. Highlight any successful projects where you improved conversion rates or customer journeys.
✨Showcase Your Cross-Functional Coordination Skills
Prepare examples of how you've successfully coordinated with different teams in previous roles. Think about times when you resolved issues or improved workflows between marketing, operations, and customer service. This will demonstrate your ability to act as a central point of communication.
✨Be Data-Driven
Familiarise yourself with key eCommerce metrics like AOV and customer lifetime value. Be ready to discuss how you've monitored these metrics in the past and what actions you took based on your findings. Showing that you can analyse data and identify growth opportunities is crucial.
✨Problem-Solving Mindset
Think of specific challenges you've faced in eCommerce operations and how you overcame them. Whether it was resolving operational bottlenecks or handling escalated customer issues, having concrete examples will showcase your analytical and problem-solving skills effectively.