eCommerce Manager (eCommerce Trading) B2C - £30-45,000 - Onsite (5 days, Crawley)
Introduction
Our client is a family-owned specialist retailer and one of the UK’s best-known names in its sector. It has a large and growing store estate across England, its own ranges of products, and a loyal customer base built on expert advice and premium quality. The ecommerce team is small and close-knit, and the business now wants to make its websites perform as well as its stores.
This is a new chance to bring real ecommerce rigour to a well-loved brand. The site already looks great. Your job is to make it convert, grow basket size and drive the next phase of online growth. You will report directly to the Director, with plenty of room to spot opportunities, bring ideas and see them through.
Location and working pattern
Head office near Crawley, West Sussex (close to Three Bridges), with on-site parking. This role is office-based five days a week, working side by side with the rest of the ecommerce team. It is an easy commute from Horsham, Haywards Heath, Burgess Hill, East Grinstead, Redhill and the Brighton area.
- Own ecommerce performance across conversion rate, revenue, average order value and customer experience.
- Analyse the sales funnel and customer behaviour to find friction points and opportunities, and build and maintain the ecommerce improvement roadmap.
- Run a structured CRO and testing programme across product pages, category pages, navigation, search, basket and checkout. Form hypotheses, test them and measure the results.
- Lead on-site trading: cross-sell, upsell, bundling, merchandising and promotions. Make sure discount codes and checkout work properly.
- Act as the internal owner of the ecommerce platform and its integrations. Write development briefs, manage builds and enhancements with external developers, run UAT and maintain the backlog.
- Improve the end-to-end customer journey on desktop and mobile, turning customer service feedback and behavioural data into fixes.
- Work with Marketing to grow organic traffic and help shape a loyalty proposition for online customers.
- Manage and develop an Ecommerce Executive.
Experience and competencies required
- 2-3 years eCommerce experience from any category and background and lives in Crawley.
- Five or more years in transactional ecommerce. You might be a strong Executive or Senior Executive ready to step up, or a recently promoted manager looking for a bigger challenge.
- A proven track record of growing website sales through conversion and customer journey improvements. You can show the numbers.
- Hands‑on CRO and A/B testing experience, and comfort with web analytics (e.g. GA4) and ecommerce data.
- Technical confidence with ecommerce CMS and platform administration, development briefs, testing and UAT, and checkout and promotion mechanics.
- Commercially minded, but happy to switch from reviewing conversion data to investigating a checkout issue.
- Strong project management skills. Line-management or mentoring experience is desirable.
- Experience in any retail or consumer category is welcome. Pet sector knowledge is a bonus, not a requirement.
- The right to work in the UK, and the ability to be in the Crawley office five days a week.
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Ecommerce Manager in Crawley employer: Intelligent People
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StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager in Crawley
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Intelligent People are looking for when hiring for a Ecommerce Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Intelligent People for the Ecommerce Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Intelligent People as a Ecommerce Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Intelligent People’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Manager.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Intelligent People, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Intelligent People's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Intelligent People. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Intelligent People
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Intelligent People uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Intelligent People. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
