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- Tasks: Manage daily operations in the Mail Room, including mail handling and administrative tasks.
- Company: Join Williams Lea, a global leader in business-critical support services with a diverse workforce.
- Benefits: Enjoy 25 days holiday, private medical insurance, gym discounts, and tech salary sacrifice schemes.
- Why this job: Be part of a supportive team with opportunities for career growth in a dynamic environment.
- Qualifications: Customer service experience, strong communication skills, and attention to detail are essential.
- Other info: This is a part-time, permanent role based in Nottingham, working 22.5 hours per week.
The predicted salary is between 14355 - 14355 £ per year.
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Salary: £14,355.90 per annum, plus company benefits
Location: Nottingham, NG1 7BQ
Contract: Part Time, Permanent
Shifts: 22.5 hours per week, working Monday, Tuesday, Wednesday 8.30am to 5pm with 1 hour lunch unpaid
Work model: Fully onsite
Williams Lea seeks a Multi Services Assistant to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The role of Multi Services Assistant is a key position in Williams Lea reporting to the Multi Services Team Leader. This role manages the daily operational and administrative operations of the Mail Room department including establishing work priorities, ordering stock, client facing responsibilities, Mail distribution, occasional reception cover and general administrative tasks.
Key responsibilities
- Handling incoming and outgoing mail
- Records management
- Ensure all deadlines are met and renegotiate those that are unachievable in a proactive fashion by liaising directly with the client.
- To deal with any issues raised by escalating these to your line manager as and when required
- To ensure that all logs, forms and work related administration are completed in an appropriate manner
- Work tidy and safe at all times ensuring stock is stored in the appropriate storage areas
- To escalate any potential operational or Health & Safety issues to your line manager.
- Appraisals to be completed and returned in accordance with the instructions as given by your line manager
- Health & Safety issues to be raised to a member of the management team or your representative in a prompt fashion
- To promote the core aims and values of Williams Lea on site
- To ensure that any training needs are requested in writing to your line manager.
- Dealing with customer requests (Email, phone and in person)
- Checking stock levels of paper, reprographic supplies, stationery cupboards & general supplies
- Ordering stock, ad-hoc requests, printed matter, reprographic supplies, etc.
- Delivering Ad-hoc requests
- Occasional support in other departments when required
Personal attributes
- Exemplary level of customer focus, with demonstrable experience in a customer service environment
- Well presented with a professional manner
- Flexible, computer literate and a quick learner
- Confident effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
- Hands on team worker
- High degree of attention to detail, ability to retain high levels of concentration in a busy working environment
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Health Assessments
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).
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Multi Services Assistant employer: Intelligent Office UK Limited
Contact Detail:
Intelligent Office UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Services Assistant
✨Tip Number 1
Familiarise yourself with the core values and mission of Williams Lea. Understanding their commitment to customer service and operational excellence will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight any previous experience in a customer service role, especially in fast-paced environments. Be ready to share specific examples of how you've handled customer requests or resolved issues effectively, as this is crucial for the Multi Services Assistant position.
✨Tip Number 3
Prepare to discuss your organisational skills and attention to detail. Since the role involves managing mail distribution and stock levels, think of instances where you've successfully managed multiple tasks or maintained accuracy under pressure.
✨Tip Number 4
Demonstrate your flexibility and willingness to support other departments when needed. This shows that you're a team player and can adapt to the dynamic needs of the workplace, which is highly valued at Williams Lea.
We think you need these skills to ace Multi Services Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Multi Services Assistant position. Understand the key responsibilities and personal attributes required, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and administrative roles. Emphasise skills such as attention to detail, communication, and teamwork, which are crucial for this position.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are essential for the Multi Services Assistant role.
How to prepare for a job interview at Intelligent Office UK Limited
✨Showcase Your Customer Service Skills
As a Multi Services Assistant, you'll be dealing with customer requests regularly. Be prepared to share specific examples from your past experiences that demonstrate your exemplary customer focus and how you've handled challenging situations.
✨Demonstrate Attention to Detail
This role requires a high degree of attention to detail, especially when managing mail and records. During the interview, highlight instances where your meticulous nature has positively impacted your work or helped avoid potential issues.
✨Be Ready for Teamwork Questions
Since this position involves working closely with others, expect questions about teamwork. Prepare to discuss how you collaborate with colleagues and support other departments, showcasing your flexibility and team spirit.
✨Understand Health & Safety Protocols
Given the importance of health and safety in this role, familiarise yourself with basic protocols. Be ready to discuss how you would handle any potential health and safety issues, demonstrating your proactive approach to maintaining a safe working environment.