At a Glance
- Tasks: Provide technical support and optimise cutting-edge microscopy systems for scientists.
- Company: Join Intelligent Imaging Innovations, a leader in scientific instrumentation.
- Benefits: Permanent position with travel opportunities and a chance to work with advanced technologies.
- Other info: Dynamic role with extensive travel across Europe and opportunities for career growth.
- Why this job: Make a real impact in the scientific community while developing your technical skills.
- Qualifications: Strong electrical and mechanical skills; familiarity with microscopy systems preferred.
The predicted salary is between 30000 - 40000 € per year.
Intelligent Imaging Innovations (3i) LTD is looking for a Technical Support Specialist to join its expanding team in the United Kingdom. Primary responsibilities include performing preventive maintenance and optimizing microscopy systems. This is an exciting opportunity to join an established scientific instrumentation company designing and manufacturing cutting-edge technologies.
The ideal candidate possesses strong electrical and mechanical skills, is familiar with microscopy systems and can problem-solve with minimal guidance. Preferred qualifications include experience in fundamental optical theory and microscopy applications and familiarity with advanced imaging platforms including multiphoton, light-sheet, spinning disk confocal, widefield fluorescence and transmitted light (brightfield/DIC). This is a permanent position requiring both domestic and international travel.
Qualifications:
- Bachelor's or technical degree in related field or equivalent experience
- Strong electrical and mechanical skills
- Familiarity with microscopy systems
- Experience with advanced imaging platforms including multiphoton, light-sheet, spinning disk confocal, widefield fluorescence and transmitted light (brightfield/DIC)
- Familiarity with biomedical sciences preferred
Skills & Competencies:
- Electrical, technical and mechanical aptitude
- Problem solving and analysis with minimal guidance
- Communication and customer focused
- Team collaboration
Responsibilities:
- Telephone and Online Support: Provide first response technical support to scientists at biomedical research laboratories. Field email and phone inquiries immediately upon receipt. Troubleshoot support issues involving software and opto-electronic hardware performance. Document support issues and manage the reconciliation process via a case tracking system.
- Customer Site Visits: Extensive travel to customer sites is required. Site visits involve the same type of support as email and phone inquiries, and may include software and hardware installation of microscopy platforms/systems, systemic troubleshooting, basic hardware repair, equipment relocation, annual system optimization and preventative maintenance.
Conditions of Employment:
- Legally eligible for employment in the United Kingdom
- Work safely with lasers, optical and electrical systems; understand and follow safety procedures and maintain a safe working environment
- Travel extensively throughout Europe and abroad
- Flexibility to work outside traditional work hours as required
- Reside in London or surrounding area
Technical Support Specialist - United Kingdom in London employer: Intelligent Imaging
Intelligent Imaging Innovations (3i) LTD is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. With a strong focus on employee growth, the company provides extensive training opportunities and encourages team collaboration, making it an ideal place for those passionate about scientific instrumentation. Located in the vibrant United Kingdom, employees benefit from a culture that values flexibility, creativity, and a commitment to excellence in cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist - United Kingdom in London
✨Tip Number 1
Network like a pro! Reach out to professionals in the microscopy and imaging fields on LinkedIn. Join relevant groups and participate in discussions to get your name out there and show off your knowledge.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills and be ready to discuss your experience with microscopy systems. We recommend practising common interview questions and even doing mock interviews with friends.
✨Tip Number 3
Show your passion for the field! When you get the chance to speak with potential employers, let them know why you're excited about working with cutting-edge technologies in scientific instrumentation. Your enthusiasm can set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Intelligent Imaging Innovations.
We think you need these skills to ace Technical Support Specialist - United Kingdom in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your electrical and mechanical skills, as well as any experience with microscopy systems. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at Intelligent Imaging Innovations. Mention specific technologies or experiences that relate to the job description, and let your personality come through.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We love candidates who can problem-solve with minimal guidance, so share those stories that demonstrate your analytical skills and resourcefulness.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Intelligent Imaging
✨Know Your Microscopy Systems
Make sure you brush up on your knowledge of microscopy systems before the interview. Familiarise yourself with the specific technologies mentioned in the job description, like multiphoton and spinning disk confocal systems. Being able to discuss these confidently will show that you're serious about the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think of situations where you had to troubleshoot hardware or software problems with minimal guidance. This will demonstrate your ability to think on your feet and solve problems effectively.
✨Communicate Clearly and Effectively
Since the role involves providing support to scientists, practice explaining complex concepts in simple terms. During the interview, focus on clear communication and customer service skills. This will highlight your ability to connect with clients and colleagues alike.
✨Be Ready for Travel Questions
Given the extensive travel required for this position, be prepared to discuss your flexibility and willingness to travel. Share any previous experiences you have with travel for work, and express your enthusiasm for visiting customer sites across Europe and beyond.
