At a Glance
- Tasks: Provide technical support and optimise cutting-edge microscopy systems for scientists.
- Company: Join Intelligent Imaging Innovations, a leader in scientific instrumentation.
- Benefits: Permanent position with travel opportunities and hands-on experience in advanced imaging.
- Other info: Dynamic role with extensive travel across Europe and potential for growth.
- Why this job: Be part of a team that shapes the future of microscopy technology.
- Qualifications: Strong electrical and mechanical skills; familiarity with microscopy systems preferred.
The predicted salary is between 30000 - 40000 € per year.
Intelligent Imaging Innovations (3i) LTD is looking for a Technical Support Specialist to join its expanding team in the United Kingdom. Primary responsibilities include performing preventive maintenance and optimizing microscopy systems. This is an exciting opportunity to join an established scientific instrumentation company designing and manufacturing cutting-edge technologies.
The ideal candidate possesses strong electrical and mechanical skills, is familiar with microscopy systems and can problem-solve with minimal guidance. Preferred qualifications include experience in fundamental optical theory and microscopy applications and familiarity with advanced imaging platforms including multiphoton, light-sheet, spinning disk confocal, widefield fluorescence and transmitted light (brightfield/DIC). This is a permanent position requiring both domestic and international travel.
Qualifications:- Bachelor's or technical degree in related field or equivalent experience
- Strong electrical and mechanical skills
- Familiarity with microscopy systems
- Experience with advanced imaging platforms including multiphoton, light-sheet, spinning disk confocal, widefield fluorescence and transmitted light (brightfield/DIC)
- Familiarity with biomedical sciences preferred
- Electrical, technical and mechanical aptitude
- Problem solving and analysis with minimal guidance
- Communication and customer focused
- Team collaboration
- Telephone and Online Support: Provide first response technical support to scientists at biomedical research laboratories. Field email and phone inquiries immediately upon receipt. Troubleshoot support issues involving software and opto-electronic hardware performance. Document support issues and manage the reconciliation process via a case tracking system.
- Customer Site Visits: Extensive travel to customer sites is required. Site visits involve the same type of support as email and phone inquiries, and may include software and hardware installation of microscopy platforms/systems, systemic troubleshooting, basic hardware repair, equipment relocation, annual system optimization and preventative maintenance.
- Legally eligible for employment in the United Kingdom
- Work safely with lasers, optical and electrical systems; understand and follow safety procedures and maintain a safe working environment
- Travel extensively throughout Europe and abroad
- Flexibility to work outside traditional work hours as required
- Reside in London or surrounding area
Technical Support Specialist - United Kingdom in London employer: Intelligent Imaging Innovations
Intelligent Imaging Innovations (3i) LTD is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. With a strong focus on employee growth, the company provides extensive training opportunities and encourages team collaboration, making it an ideal place for those passionate about scientific instrumentation. Located in the vibrant United Kingdom, employees benefit from a culture that values flexibility and work-life balance, alongside the chance to engage with cutting-edge technologies in microscopy.
Contact Detail:
Intelligent Imaging Innovations Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist - United Kingdom in London
✨Tip Number 1
Network like a pro! Reach out to professionals in the microscopy and imaging fields on LinkedIn. Join relevant groups and engage in discussions to get your name out there. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research Intelligent Imaging Innovations (3i) and their products. Be ready to discuss how your skills in electrical and mechanical systems can help them optimise their microscopy technologies. We want you to shine!
✨Tip Number 3
Show off your problem-solving skills! During interviews or networking events, share specific examples of how you've tackled technical challenges in the past. We love hearing about real-life experiences that demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to join our team and make a difference in the world of scientific instrumentation.
We think you need these skills to ace Technical Support Specialist - United Kingdom in London
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your electrical and mechanical skills in your application. We want to see how your experience aligns with the technical requirements of the role, especially your familiarity with microscopy systems and advanced imaging platforms.
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the specific qualifications and responsibilities mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role. Avoid fluff and focus on what matters!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Intelligent Imaging Innovations
✨Know Your Microscopy Systems
Make sure you brush up on your knowledge of microscopy systems before the interview. Familiarise yourself with the different types mentioned in the job description, like multiphoton and spinning disk confocal. Being able to discuss these technologies confidently will show that you're a great fit for the role.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you had to troubleshoot software or hardware problems with minimal guidance. This will demonstrate your ability to think on your feet and solve problems effectively.
✨Communicate Clearly and Effectively
Since this role involves providing support to scientists, strong communication skills are a must. Practice explaining complex technical concepts in simple terms. This will help you convey your ideas clearly during the interview and show that you can connect with customers.
✨Be Ready for Travel Questions
Given the extensive travel required for this position, be prepared to discuss your flexibility and willingness to travel. Think about how you can manage your time and responsibilities while on the road, and be ready to share any relevant experiences you have with customer site visits.
