At a Glance
- Tasks: Provide technical support and optimise cutting-edge microscopy systems for scientists.
- Company: Join Intelligent Imaging Innovations, a leader in scientific instrumentation.
- Benefits: Permanent position with travel opportunities and hands-on experience in advanced imaging.
- Other info: Dynamic role with extensive travel across Europe and potential for career growth.
- Why this job: Be part of a team that supports groundbreaking research in biomedical sciences.
- Qualifications: Strong electrical and mechanical skills; familiarity with microscopy systems preferred.
The predicted salary is between 30000 - 40000 € per year.
Intelligent Imaging Innovations (3i) LTD is looking for a Technical Support Specialist to join its expanding team in the United Kingdom. Primary responsibilities include performing preventive maintenance and optimizing microscopy systems. This is an exciting opportunity to join an established scientific instrumentation company designing and manufacturing cutting-edge technologies.
The ideal candidate possesses strong electrical and mechanical skills, is familiar with microscopy systems and can problem-solve with minimal guidance. Preferred qualifications include experience in fundamental optical theory and microscopy applications and familiarity with advanced imaging platforms including multiphoton, light-sheet, spinning disk confocal, widefield fluorescence and transmitted light (brightfield/DIC). This is a permanent position requiring both domestic and international travel.
Qualifications:- Bachelor's or technical degree in related field or equivalent experience
- Strong electrical and mechanical skills
- Familiarity with microscopy systems
- Experience with advanced imaging platforms including multiphoton, light-sheet, spinning disk confocal, widefield fluorescence and transmitted light (brightfield/DIC)
- Familiarity with biomedical sciences preferred
- Electrical, technical and mechanical aptitude
- Problem solving and analysis with minimal guidance
- Communication and customer focused
- Team collaboration
- Telephone and Online Support
- Provide first response technical support to scientists at biomedical research laboratories
- Field email and phone inquiries immediately upon receipt
- Troubleshoot support issues involving software and opto-electronic hardware performance
- Document support issues and manage the reconciliation process via a case tracking system
- Customer Site Visits
- Extensive travel to customer sites is required
- Site visits involve the same type of support as email and phone inquiries, and may include software and hardware installation of microscopy platforms/systems, systemic troubleshooting, basic hardware repair, equipment relocation, annual system optimization and preventative maintenance
- Legally eligible for employment in the United Kingdom
- Work safely with lasers, optical and electrical systems; understand and follow safety procedures and maintain a safe working environment
- Travel extensively throughout Europe and abroad
- Flexibility to work outside traditional work hours as required
- Reside in London or surrounding area
Technical Support Specialist in London employer: Intelligent Imaging Innovations
Intelligent Imaging Innovations (3i) LTD is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As a Technical Support Specialist, you will benefit from extensive training and development opportunities, working alongside experts in the field of scientific instrumentation. With a strong emphasis on employee well-being and a culture that values teamwork and problem-solving, 3i provides a rewarding career path in the heart of the UK's vibrant scientific community.
Contact Detail:
Intelligent Imaging Innovations Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to professionals in the microscopy and imaging fields on LinkedIn. Join relevant groups and participate in discussions to get your name out there and show off your knowledge.
✨Tip Number 2
Prepare for those interviews! Research Intelligent Imaging Innovations (3i) LTD and their products. Be ready to discuss how your skills in electrical and mechanical systems can help them optimise their microscopy technologies.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to work with minimal guidance, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Support Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your electrical and mechanical skills, as well as any experience with microscopy systems. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Technical Support Specialist role at 3i and how your problem-solving skills can benefit our team. Keep it concise but impactful!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure to highlight your communication skills in your application. We love candidates who can convey complex technical information clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Intelligent Imaging Innovations
✨Know Your Microscopy Systems
Make sure you brush up on your knowledge of microscopy systems before the interview. Familiarise yourself with the different types mentioned in the job description, like multiphoton and spinning disk confocal systems. Being able to discuss these technologies confidently will show that you're serious about the role.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think of situations where you had to troubleshoot hardware or software problems with minimal guidance. This will demonstrate your ability to think on your feet and solve problems effectively.
✨Communicate Clearly and Effectively
Since this role involves a lot of customer interaction, practice your communication skills. Be ready to explain complex technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts clearly.
✨Be Ready for Travel Questions
Given that the position requires extensive travel, be prepared to discuss your flexibility and willingness to travel. Think about how you can manage your time and responsibilities while on the road, and be ready to share any previous experiences you have with travel for work.
