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- Tasks: Help e-commerce brands maximise profits using our innovative platform and data insights.
- Company: Join a fast-growing tech company revolutionising e-commerce profitability.
- Benefits: Competitive salary, equity packages, flexible PTO, and remote work options.
- Why this job: Make a real impact by empowering businesses to succeed in the e-commerce space.
- Qualifications: Experience in customer-facing roles and strong problem-solving skills required.
- Other info: Remote-first culture with opportunities for team meetups and career growth.
The predicted salary is between 36000 - 60000 £ per year.
There are millions of e-commerce businesses around the world, and the industry is growing each year, yet achieving profitability has never been harder. Costs are rising, it's trickier to acquire customers, and it's critical to run with lean teams. As a result, the vast majority of brands guess about things like how to price their products, what discounts to offer, whether to charge for shipping, and what content they should show on the site, leaving 6–10% of potential profit on the table.
Intelligems is a profit growth platform that helps these entrepreneurs succeed by uncovering that profit. Our platform provides e-commerce merchants with a wide range of A/B testing and personalization tools to help them understand their data, run experiments, and price dynamically. We’re taking technology that has previously been available only to the Amazons and Ubers of the world, and making it available to e-commerce stores of any size.
We have excellent traction: we’re working with over 2,000 brands and have access to more than $10B of transaction and shopping session data. As we enter scaling mode, we are looking for highly talented individuals to join us and help us continue to scale efficiently. We have an extremely high-performing team, with a collaborative culture of low-ego + high-IQ people. Our people are our strongest asset, and we hold a very high bar.
We’re backed by Stage 2 Ventures, Vinyl Capital, Matchstick Ventures, Techstars, and the founders of companies like Klaviyo and Postscript, and have raised >$11M to date.
We are seeking a highly motivated Customer Success Manager to join our team. You will help e-commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high-value brands, helping them maximize profit using Intelligems.
Key Responsibilities
- Conduct one-on-one meetings with Customers to understand goals and develop strategies
- Schedule trainings to empower and educate Customers
- Conduct data analysis to develop insights
- Educate Customers on new features
- Optimize processes to scale success efficiently
- Define and track core customer success metrics (e.g., retention)
- Collect feedback from Customers to inform the product roadmap
- Contribute to Sales and Customer Support processes as needed
Qualifications
- Proven track record in a customer-facing role (Customer Success, consulting, agency, or sales)
- Excellent communication and problem-solving skills
- Strong desire to help others and think on your feet
- Comfortable working "in the weeds" to solve problems and building processes for repeatable solutions
- Ability to multitask, prioritize, and manage time effectively
- Experience in e-commerce, SaaS, or analytics-oriented companies is a plus
- Familiarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plus
- UK/CET time zone preferred
What’s Offered
- Competitive salary and equity packages
- Medical, dental, and vision insurance
- 401k + match
- Flexible PTO policy
- Parental leave
- $ to spend quarterly with our growing list of brands
- WFH setup stipend
- Laptop provided
- Team meetups and events
Intelligems is a remote-first company with 4 offices (NYC, Denver, Boston, and Chicago), but please note that some travel may be required.
Customer Success Manager in London employer: Intelligems
Contact Detail:
Intelligems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, especially those who work with platforms similar to Intelligems. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by understanding the company inside out. Dive into Intelligems' platform, learn about their features, and think of ways you can help customers maximise their profits. Show them you’re not just another candidate, but someone who’s genuinely interested in their mission.
✨Tip Number 3
Practice your problem-solving skills! As a Customer Success Manager, you'll need to think on your feet. Try mock interviews with friends or use online resources to simulate real-life scenarios you might face in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Intelligems team and ready to make an impact!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer-facing roles and any relevant skills that match what we're looking for. This shows us you’re genuinely interested and have done your homework!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with creative solutions, so don’t hold back on those success stories!
Communicate Clearly: Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and avoid jargon unless it’s relevant. We want to see how well you can convey your thoughts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Intelligems!
How to prepare for a job interview at Intelligems
✨Know the Product Inside Out
Before your interview, make sure you understand Intelligems' platform and how it helps e-commerce businesses. Familiarise yourself with A/B testing, dynamic pricing, and the specific challenges that e-commerce brands face. This knowledge will help you demonstrate your ability to support customers effectively.
✨Showcase Your Customer Success Experience
Prepare examples from your past roles where you've successfully helped customers achieve their goals. Highlight your problem-solving skills and how you've used data analysis to drive customer success. This will show that you have the right mindset for the role.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the company culture, team dynamics, and how success is measured in the Customer Success Manager role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Demonstrate Your Communication Skills
As a Customer Success Manager, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a brief presentation on how you would approach onboarding a new customer, showcasing your ability to educate and empower clients.