ADA Business Analyst, Richmond, VA, US

The Department of Professional & Occupational Regulation (DPOR) is seeking a qualified candidate to serve as the ADA Compliance Forms Analyst. The role would be focused on updating the current DPOR Applications, Forms and related website content on the Department’s website to bring them into compliance with Title II of the Americans with Disabilities Act (ADA) as defined by the Web Content Accessibility Guidelines (WCAG), Version 2.1, Level AA. This role would ensure that individuals with disabilities have an equal opportunity to access the Department’s public-facing website content. This position is also responsible for maintaining accessibility standards for newly developed website content, including (but not limited to), forms and applications, Board documents, consent orders and final orders, Board meeting notes, Town Hall documents, education provider lists, and any additional content published by the Department that is essential for the public to participate in, or benefit from, the department’s services.

Duties:

• Remediating PDF documents to be compatible with modern screen readers by editing document tab order, header tags, help text, form field descriptions, and color/text contrast;
• Testing content before it is published to ensure compliance with accessibility requirements;
• Coordinating with board staff to provide accommodations for individuals requiring assistance completing processes or obtaining information in an alternate format;
• Collaborating with the Communications Manager as required to ensure web content meets accessibility standards.

Minimum Qualifications:

• Strong working knowledge of computer skills, with ability to navigate websites and operating systems;
• Demonstrated ability to read, interpret, and apply WCAG requirements to digital content;
• Proficiency in Microsoft 365 Office with ability to create spreadsheets and documents;
• Proficiency in Adobe Acrobat with ability to create and edit PDF forms and documents;
• Excellent organizational skills with the ability to coordinate the assignment and flow of work to effectively prioritize tasks to meet deadlines;
• Strong ability to produce high-quality work with attention to detail;
• Strong ability to learn new programs and workflows effectively to work with limited supervision;
• Excellent communication skills with the ability to collaborate effectively with multiple individuals from various department Boards and Sections.

Additional Considerations (Preferred):

• Basic knowledge of HTML is desired;
• Experience editing forms in Adobe AEM Designer desired;
• Professional experience in an accessibility coordination role with use of accessibility testing tools (JAWS, SiteImprove, etc.) will be an advantage;
• Certification or degree in Web Design or Graphic Design is optional.

Skill Matrix:

• Experience with remediating PDF documents for ADA Compliance: Required 10 Years;
• Business Requirements Gathering: Required 10 Years;
• Coordination and collaboration with different teams: Required 8 Years;
• Experience in Microsoft 365 Office applications: Required 8 Years;
• Website Content Testing: Required 8 Years;
• Experience in editing forms using Adobe Acrobat: Required 8 Years;
• Understanding of WCAG Compliance requirements: Desired 8 Years;
• Experience in Adobe AEM Designer: Nice to have 5 Years;
• Experience using accessibility testing tools such as JAWS, SiteImprove etc.: Nice to have 5 Years;
• Certification or degree in Web Design or Graphic Design: Nice to have 5 Years.

Benefits:

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.