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- Tasks: Design and maintain the ServiceNow platform while automating workflows and improving service visibility.
- Company: Join a Fortune 500 tech leader with over 20 years of experience in innovative solutions.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Collaborative environment with excellent career advancement opportunities.
- Why this job: Be part of a dynamic team solving advanced tech challenges for major clients.
- Qualifications: 3+ years of ServiceNow experience and strong problem-solving skills required.
The predicted salary is between 55000 - 70000 £ per year.
Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!
Project overview: Client is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom, and Canada. A Fortune 500 company and member of the S&P 500 Index, Client was founded in 1984 and employs approximately 10,000 coworkers. For the trailing twelve months that ended September 30, 2023, the company generated Net sales of over $22 billion.
Requirements:
- 3+ years of hands-on experience with ServiceNow as a platform engineer, administrator, or ITSM/ITOM engineer.
- Strong practical experience with ServiceNow ITSM processes (Incident, Problem, Change Management).
- Hands-on experience with ServiceNow upgrades and new releases (including Xanadu or similar recent versions).
- Experience configuring and supporting integrations, preferably PagerDuty ↔ ServiceNow.
- Solid understanding of incident management and operational workflows in enterprise environments.
- Experience working with ServiceNow REST APIs and integration patterns.
- Knowledge of ITIL principles and service management best practices.
- Ability to collaborate effectively with SRE, Platform, and Infrastructure teams.
- Good troubleshooting, analytical, and problem-solving skills.
- Strong communication skills and ability to work in a cross-functional environment.
Responsibilities:
- Design, configure, and maintain the ServiceNow platform, including ITSM/ITOM processes.
- Implement and support incident, problem, and change management workflows.
- Integrate PagerDuty with ServiceNow for real-time alerting, incident creation, and escalation workflows.
- Collaborate with SRE, Platform, and Infrastructure teams to align operational processes with system reliability needs.
- Automate operational workflows and improve service visibility, reporting, and SLA tracking.
- Support platform upgrades, new ServiceNow releases (incl. Xanadu), and continuous process improvements.
ServiceNow Platform Engineer in York employer: Intellias
Contact Detail:
Intellias Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Platform Engineer in York
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that ServiceNow Platform Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your ServiceNow projects and integrations. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for those interviews! Brush up on your ITSM processes and be ready to discuss your hands-on experience with ServiceNow. We recommend practising common interview questions and scenarios related to incident management and operational workflows.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ServiceNow Platform Engineer in York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow and ITSM processes. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our team. Keep it engaging and relevant to the position.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think critically and come up with effective solutions, especially in a tech environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Intellias
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially the ITSM processes like Incident, Problem, and Change Management. Be ready to discuss your hands-on experience with recent versions, including Xanadu, and how you've tackled upgrades or new releases in the past.
✨Showcase Your Integration Skills
Since the role involves integrating PagerDuty with ServiceNow, be prepared to talk about any similar integrations you've worked on. Highlight specific challenges you faced and how you overcame them, as well as your understanding of REST APIs and integration patterns.
✨Demonstrate Your Problem-Solving Abilities
Employers love candidates who can think on their feet. Prepare for scenario-based questions where you might need to troubleshoot a ServiceNow issue or improve an operational workflow. Use examples from your previous roles to illustrate your analytical skills and problem-solving approach.
✨Communicate Effectively
Strong communication is key, especially when collaborating with cross-functional teams. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewers about their team dynamics and how they collaborate with SRE and Infrastructure teams.