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- Tasks: Shape AI-enabled ITSM services and design next-gen managed service models.
- Company: Join a forward-thinking company leading in IT services and operations.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Influence the future of service management and make a real impact on enterprise clients.
- Qualifications: 15+ years in IT services with deep expertise in ITSM and business operations.
- Other info: Dynamic role with strategic influence and collaboration across teams.
The predicted salary is between 72000 - 108000 £ per year.
You will join a strategic initiative focused on designing and scaling next-generation managed services offerings, with a strong emphasis on AI-enabled ITSM and intelligent business operations. The project is centered on shaping a market-ready service offering – defining how AI transforms service management, how these services are positioned for enterprise clients, and how they are priced and commercialized. This role offers a unique opportunity to influence what we sell, how we sell it, and how value is articulated to large enterprise customers.
Requirements:
- 15+ years of experience in IT services, managed services, or operations/ITSM consulting
- Deep expertise in ITSM and Business Process Operations, including service delivery and operating models
- Strong understanding of managed services commercials, pricing models, and financial modeling
- Proven experience designing or shaping service offerings, not just delivering them
- Ability to translate operational capabilities into clear, sellable value propositions
- Experience working with enterprise-scale clients and complex service environments
- Strong business acumen with the ability to engage confidently with senior stakeholders (IT, operations, finance)
- Strategic mindset, structured thinking, and comfort working with ambiguity
Responsibilities:
- Shape and evolve the AI-enabled ITSM and Business Process Operations service offering, from concept to market-ready portfolio
- Design next-generation managed services models, including predictive, preventive, and AI-augmented operations
- Define service structures and packaging aligned with enterprise client needs
- Develop pricing approaches and financial models for managed services, including cost-to-serve, margin scenarios, and automation impact
- Partner with Finance to ensure offerings are commercially viable, scalable, and margin-positive
- Define market positioning and value propositions for AI-powered ITSM and operations services
- Collaborate with AI, ITSM, delivery, and pre-sales teams to align strategy, roadmap, and go-to-market messaging
- Act as a strategic advisor on ITSM, operations transformation, and service economics for internal stakeholders
BPO & ITSM Strategist in Wakefield employer: Intellias
Contact Detail:
Intellias Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BPO & ITSM Strategist in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how personal connections can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its services thoroughly. Understand their approach to AI-enabled ITSM and be ready to discuss how your experience aligns with their needs. We want you to shine and show them why you’re the perfect fit!
✨Tip Number 3
Practice your pitch! Be clear about your value proposition and how your deep expertise in ITSM and managed services can benefit the company. We believe that being able to articulate your strengths confidently can make all the difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that job!
We think you need these skills to ace BPO & ITSM Strategist in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of BPO & ITSM Strategist. Highlight your 15+ years of experience in IT services and any specific projects that showcase your expertise in AI-enabled ITSM and managed services.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share your strategic mindset and how you've successfully shaped service offerings in the past, especially in complex environments with enterprise clients.
Showcase Your Business Acumen: In your application, emphasise your ability to engage with senior stakeholders and translate operational capabilities into sellable value propositions. We want to see how you can articulate value to large enterprise customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity to influence our next-gen managed services offerings.
How to prepare for a job interview at Intellias
✨Know Your Stuff
Make sure you brush up on your ITSM and Business Process Operations knowledge. Understand the latest trends in AI-enabled services and be ready to discuss how they can transform service management. This will show that you're not just familiar with the concepts but are genuinely passionate about them.
✨Showcase Your Experience
Prepare specific examples from your 15+ years of experience that highlight your expertise in designing service offerings and working with enterprise clients. Be ready to explain how you've translated operational capabilities into sellable value propositions, as this is crucial for the role.
✨Engage with Confidence
Since you'll be interacting with senior stakeholders, practice articulating your thoughts clearly and confidently. Use structured thinking to present your ideas, especially when discussing complex service environments and financial models. This will demonstrate your strong business acumen.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's strategic initiatives and how they envision the future of AI in ITSM. This not only shows your interest in the role but also gives you a chance to engage in a meaningful conversation about their vision and how you can contribute.