At a Glance
- Tasks: Design and maintain the ServiceNow platform while collaborating with cross-functional teams.
- Company: Join a Fortune 500 tech leader with over 20 years of experience.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of an international team driving innovation across various sectors.
- Why this job: Tackle advanced tech challenges and make a real impact in a dynamic environment.
- Qualifications: 3+ years of ServiceNow experience and strong problem-solving skills.
The predicted salary is between 60000 - 75000 € per year.
Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!
Project overview: Client is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom, and Canada. A Fortune 500 company and member of the S&P 500 Index, Client was founded in 1984 and employs approximately 10,000 coworkers. For the trailing twelve months that ended September 30, 2023, the company generated Net sales of over $22 billion.
Requirements:
- 3+ years of hands-on experience with ServiceNow as a platform engineer, administrator, or ITSM/ITOM engineer.
- Strong practical experience with ServiceNow ITSM processes (Incident, Problem, Change Management).
- Hands-on experience with ServiceNow upgrades and new releases (including Xanadu or similar recent versions).
- Experience configuring and supporting integrations, preferably PagerDuty ↔ ServiceNow.
- Solid understanding of incident management and operational workflows in enterprise environments.
- Experience working with ServiceNow REST APIs and integration patterns.
- Knowledge of ITIL principles and service management best practices.
- Ability to collaborate effectively with SRE, Platform, and Infrastructure teams.
- Good troubleshooting, analytical, and problem-solving skills.
- Strong communication skills and ability to work in a cross-functional environment.
Responsibilities:
- Design, configure, and maintain the ServiceNow platform, including ITSM/ITOM processes.
- Implement and support incident, problem, and change management workflows.
- Integrate PagerDuty with ServiceNow for real-time alerting, incident creation, and escalation workflows.
- Collaborate with SRE, Platform, and Infrastructure teams to align operational processes with system reliability needs.
- Automate operational workflows and improve service visibility, reporting, and SLA tracking.
- Support platform upgrades, new ServiceNow releases (incl. Xanadu), and continuous process improvements.
Platform Engineer (hybrid working) employer: Intellias
At Intellias, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. With hybrid working options and a commitment to employee growth, we provide our Platform Engineers with the opportunity to tackle advanced tech challenges while enjoying a supportive environment that values continuous learning and development. Join us in our mission to deliver cutting-edge solutions for a Fortune 500 client, and be part of a diverse international team that celebrates creativity and technological excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Engineer (hybrid working)
✨Tip Number 1
Network like a pro! Reach out to current employees at Intellias on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Platform Engineer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow knowledge. Make sure you can talk confidently about ITSM processes and your hands-on experience with upgrades. We want to see that you know your stuff and can hit the ground running!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. This will demonstrate your analytical abilities and fit for the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Intellias!
We think you need these skills to ace Platform Engineer (hybrid working)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Platform Engineer role. Highlight your hands-on experience with ServiceNow and any relevant ITSM processes. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in past roles. We’re keen on your troubleshooting and analytical skills, so let us know how you’ve used them effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Intellias
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially the ITSM processes like Incident, Problem, and Change Management. Be ready to discuss your hands-on experience with recent versions, including Xanadu, and how you've tackled upgrades in the past.
✨Show Off Your Integration Skills
Since the role involves integrating PagerDuty with ServiceNow, be prepared to talk about any similar integrations you've worked on. Highlight specific challenges you faced and how you overcame them, as this will demonstrate your problem-solving skills.
✨Understand the Bigger Picture
Familiarise yourself with ITIL principles and service management best practices. This will help you articulate how your work as a Platform Engineer aligns with broader operational workflows and system reliability needs during the interview.
✨Communicate Clearly and Collaboratively
Strong communication is key, especially when collaborating with SRE, Platform, and Infrastructure teams. Practice explaining complex technical concepts in simple terms, as this will show your ability to work effectively in a cross-functional environment.
