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- Tasks: Design and maintain the ServiceNow platform while collaborating with cross-functional teams.
- Company: Join a Fortune 500 tech leader with over 20 years of experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of an international team driving innovation across various sectors.
- Why this job: Tackle advanced tech challenges and make a real impact in a dynamic environment.
- Qualifications: 3+ years of ServiceNow experience and strong problem-solving skills.
The predicted salary is between 60000 - 75000 £ per year.
Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!
Project overview: Client is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom, and Canada. A Fortune 500 company and member of the S&P 500 Index, Client was founded in 1984 and employs approximately 10,000 coworkers. For the trailing twelve months that ended September 30, 2023, the company generated Net sales of over $22 billion.
Requirements:
- 3+ years of hands-on experience with ServiceNow as a platform engineer, administrator, or ITSM/ITOM engineer.
- Strong practical experience with ServiceNow ITSM processes (Incident, Problem, Change Management).
- Hands-on experience with ServiceNow upgrades and new releases (including Xanadu or similar recent versions).
- Experience configuring and supporting integrations, preferably PagerDuty ↔ ServiceNow.
- Solid understanding of incident management and operational workflows in enterprise environments.
- Experience working with ServiceNow REST APIs and integration patterns.
- Knowledge of ITIL principles and service management best practices.
- Ability to collaborate effectively with SRE, Platform, and Infrastructure teams.
- Good troubleshooting, analytical, and problem-solving skills.
- Strong communication skills and ability to work in a cross-functional environment.
Responsibilities:
- Design, configure, and maintain the ServiceNow platform, including ITSM/ITOM processes.
- Implement and support incident, problem, and change management workflows.
- Integrate PagerDuty with ServiceNow for real-time alerting, incident creation, and escalation workflows.
- Collaborate with SRE, Platform, and Infrastructure teams to align operational processes with system reliability needs.
- Automate operational workflows and improve service visibility, reporting, and SLA tracking.
- Support platform upgrades, new ServiceNow releases (incl. Xanadu), and continuous process improvements.
Platform engineer-Hybrid employer: Intellias
Contact Detail:
Intellias Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform engineer-Hybrid
✨Tip Number 1
Network like a pro! Reach out to current employees at Intellias on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role as a Platform Engineer.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your hands-on experience with ServiceNow. Highlight specific projects where you’ve configured ITSM processes or integrated systems, and be ready to discuss them in detail.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to ServiceNow and ITIL principles. Mock interviews with friends or using online resources can help you articulate your thoughts clearly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Intellias. Don’t forget to follow up after applying!
We think you need these skills to ace Platform engineer-Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Platform Engineer role. Highlight your hands-on experience with ServiceNow and any relevant ITSM processes. We want to see how your skills match what we're looking for!
Showcase Your Experience: In your application, don’t just list your responsibilities; showcase your achievements! Talk about specific projects where you’ve configured or supported integrations, especially with ServiceNow and PagerDuty. This helps us see the impact you've made.
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role and the company. Let us know why you’re excited to join our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Intellias
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially the ITSM processes like Incident, Problem, and Change Management. Be ready to discuss your hands-on experience with recent versions, including Xanadu, and how you've tackled upgrades in the past.
✨Show Off Your Integration Skills
Since the role involves integrating PagerDuty with ServiceNow, be prepared to talk about any similar integrations you've worked on. Highlight specific challenges you faced and how you overcame them, as this will demonstrate your problem-solving skills.
✨Understand the Bigger Picture
Familiarise yourself with ITIL principles and service management best practices. This will help you articulate how your work aligns with operational workflows and system reliability needs, which is crucial for collaborating with SRE and Infrastructure teams.
✨Communicate Clearly and Confidently
Strong communication skills are key in a cross-functional environment. Practice explaining complex technical concepts in simple terms, as this will show your ability to collaborate effectively and ensure everyone is on the same page during discussions.