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- Tasks: Shape and scale AI-enabled ITSM services, influencing market-ready offerings.
- Company: Join a forward-thinking company at the forefront of AI and IT service management.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact on how enterprises manage services with innovative AI solutions.
- Qualifications: 15+ years in IT services with deep expertise in ITSM and business operations.
- Other info: Collaborative environment with strategic influence and career advancement potential.
The predicted salary is between 72000 - 108000 £ per year.
You will join a strategic initiative focused on designing and scaling next-generation managed services offerings, with a strong emphasis on AI-enabled ITSM and intelligent business operations. The project is centered on shaping a market-ready service offering – defining how AI transforms service management, how these services are positioned for enterprise clients, and how they are priced and commercialized. This role offers a unique opportunity to influence what we sell, how we sell it, and how value is articulated to large enterprise customers.
Requirements:
- 15+ years of experience in IT services, managed services, or operations/ITSM consulting
- Deep expertise in ITSM and Business Process Operations, including service delivery and operating models
- Strong understanding of managed services commercials, pricing models, and financial modeling
- Proven experience designing or shaping service offerings, not just delivering them
- Ability to translate operational capabilities into clear, sellable value propositions
- Experience working with enterprise-scale clients and complex service environments
- Strong business acumen with the ability to engage confidently with senior stakeholders (IT, operations, finance)
- Strategic mindset, structured thinking, and comfort working with ambiguity
Responsibilities:
- Shape and evolve the AI-enabled ITSM and Business Process Operations service offering, from concept to market-ready portfolio
- Design next-generation managed services models, including predictive, preventive, and AI-augmented operations
- Define service structures and packaging aligned with enterprise client needs
- Develop pricing approaches and financial models for managed services, including cost-to-serve, margin scenarios, and automation impact
- Partner with Finance to ensure offerings are commercially viable, scalable, and margin-positive
- Define market positioning and value propositions for AI-powered ITSM and operations services
- Collaborate with AI, ITSM, delivery, and pre-sales teams to align strategy, roadmap, and go-to-market messaging
- Act as a strategic advisor on ITSM, operations transformation, and service economics for internal stakeholders
AI ITSM Platform Architect(ServiceNow experience) in Manchester employer: Intellias
Contact Detail:
Intellias Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI ITSM Platform Architect(ServiceNow experience) in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM and managed services space. Attend industry events or webinars where you can meet potential employers and showcase your expertise in AI-enabled solutions.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of service delivery models and pricing strategies. Be ready to discuss how you've shaped service offerings in the past and how you can bring that experience to the table.
✨Tip Number 3
Don’t just wait for job openings to pop up! Be proactive and reach out to companies directly through our website. Express your interest in their initiatives and how your background aligns with their goals in AI and ITSM.
✨Tip Number 4
Showcase your strategic mindset during interviews. Prepare examples of how you've navigated ambiguity in past roles and how you’ve successfully engaged with senior stakeholders to drive business outcomes.
We think you need these skills to ace AI ITSM Platform Architect(ServiceNow experience) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the job description. Highlight your expertise in ITSM and managed services, and don’t forget to showcase any relevant AI projects you've worked on!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your experience with enterprise clients and how you’ve shaped service offerings in the past.
Showcase Your Strategic Mindset: In your application, demonstrate your ability to think strategically. Share examples of how you've tackled ambiguity and developed clear, sellable value propositions for complex service environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into our system quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Intellias
✨Know Your Stuff
Make sure you brush up on your ITSM and managed services knowledge. Understand the latest trends in AI-enabled service management and be ready to discuss how these can transform operations. This will show that you're not just familiar with the concepts, but that you can also apply them strategically.
✨Showcase Your Experience
Prepare specific examples from your 15+ years of experience that highlight your expertise in designing service offerings and working with enterprise clients. Be ready to explain how you've shaped services rather than just delivered them, as this is crucial for the role.
✨Engage with Stakeholders
Demonstrate your ability to engage confidently with senior stakeholders. Think of scenarios where you've successfully communicated complex ideas to IT, operations, or finance teams. This will illustrate your strong business acumen and strategic mindset.
✨Think Commercially
Be prepared to discuss pricing models and financial implications of managed services. Show that you understand how to create commercially viable offerings and can articulate value propositions clearly. This will set you apart as someone who thinks beyond just the technical aspects.