Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Shape and scale AI-enabled ITSM services for enterprise clients.
- Company: Leading firm focused on innovative managed services and AI solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Influence the future of service management and drive real change in the industry.
- Qualifications: 15+ years in IT services with expertise in ITSM and business operations.
- Other info: Dynamic role with a chance to engage with senior stakeholders and shape market strategies.
The predicted salary is between 72000 - 108000 £ per year.
You will join a strategic initiative focused on designing and scaling next-generation managed services offerings, with a strong emphasis on AI-enabled ITSM and intelligent business operations. The project is centered on shaping a market-ready service offering – defining how AI transforms service management, how these services are positioned for enterprise clients, and how they are priced and commercialized. This role offers a unique opportunity to influence what we sell, how we sell it, and how value is articulated to large enterprise customers.
Requirements
- 15+ years of experience in IT services, managed services, or operations/ITSM consulting
- Deep expertise in ITSM and Business Process Operations, including service delivery and operating models
- Strong understanding of managed services commercials, pricing models, and financial modeling
- Proven experience designing or shaping service offerings, not just delivering them
- Ability to translate operational capabilities into clear, sellable value propositions
- Experience working with enterprise-scale clients and complex service environments
- Strong business acumen with the ability to engage confidently with senior stakeholders (IT, operations, finance)
- Strategic mindset, structured thinking, and comfort working with ambiguity
Responsibilities
- Shape and evolve the AI-enabled ITSM and Business Process Operations service offering, from concept to market-ready portfolio
- Design next-generation managed services models, including predictive, preventive, and AI-augmented operations
- Define service structures and packaging aligned with enterprise client needs
- Develop pricing approaches and financial models for managed services, including cost-to-serve, margin scenarios, and automation impact
- Partner with Finance to ensure offerings are commercially viable, scalable, and margin-positive
- Define market positioning and value propositions for AI-powered ITSM and operations services
- Collaborate with AI, ITSM, delivery, and pre-sales teams to align strategy, roadmap, and go-to-market messaging
- Act as a strategic advisor on ITSM, operations transformation, and service economics for internal stakeholders
BPO & ITSM Strategist in London employer: Intellias
Contact Detail:
Intellias Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BPO & ITSM Strategist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM and managed services space. Attend industry events or webinars where you can meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by understanding the latest trends in AI-enabled ITSM. Be ready to discuss how you can shape service offerings and articulate value propositions that resonate with enterprise clients.
✨Tip Number 3
Don’t just wait for job openings to pop up! Proactively reach out to companies you admire, like us at StudySmarter, and express your interest in contributing to their strategic initiatives.
✨Tip Number 4
Showcase your thought leadership! Write articles or share insights on platforms like LinkedIn about the future of ITSM and managed services. This can help you stand out and attract attention from hiring managers.
We think you need these skills to ace BPO & ITSM Strategist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of BPO & ITSM Strategist. Highlight your 15+ years of experience in IT services and any specific projects that showcase your expertise in AI-enabled ITSM and managed services.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share your strategic mindset and how you've successfully shaped service offerings in the past. Don’t forget to mention your experience with enterprise clients!
Showcase Your Business Acumen: In your application, demonstrate your understanding of managed services commercials and pricing models. We want to see how you can translate operational capabilities into clear, sellable value propositions for large enterprise customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Intellias
✨Know Your Stuff
Make sure you brush up on your ITSM and business process operations knowledge. Given the role's focus on AI-enabled services, be ready to discuss how AI can transform service management and share examples of your past experiences in shaping service offerings.
✨Speak Their Language
Familiarise yourself with the specific terminology and concepts related to managed services commercials and pricing models. This will help you engage confidently with senior stakeholders and demonstrate your deep expertise in the field.
✨Showcase Your Strategic Mindset
Prepare to discuss how you've tackled ambiguity in previous roles. Think of examples where you've had to design or evolve service offerings and how you approached those challenges strategically. This will highlight your structured thinking and ability to influence outcomes.
✨Engage with Real Scenarios
Be ready to talk about your experience with enterprise-scale clients and complex service environments. Use specific examples to illustrate how you've translated operational capabilities into clear, sellable value propositions that resonate with large customers.
