Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Shape and scale AI-enabled ITSM services, influencing market-ready offerings.
- Company: Join a forward-thinking company at the forefront of AI and IT service management.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact on how enterprises manage services with innovative AI solutions.
- Qualifications: 15+ years in IT services, deep ITSM expertise, and strong business acumen.
- Other info: Collaborative environment with opportunities to engage with senior stakeholders.
The predicted salary is between 72000 - 108000 £ per year.
You will join a strategic initiative focused on designing and scaling next-generation managed services offerings, with a strong emphasis on AI-enabled ITSM and intelligent business operations. The project is centered on shaping a market-ready service offering – defining how AI transforms service management, how these services are positioned for enterprise clients, and how they are priced and commercialized. This role offers a unique opportunity to influence what we sell, how we sell it, and how value is articulated to large enterprise customers.
Requirements:
- 15+ years of experience in IT services, managed services, or operations/ITSM consulting
- Deep expertise in ITSM and Business Process Operations, including service delivery and operating models
- Strong understanding of managed services commercials, pricing models, and financial modeling
- Proven experience designing or shaping service offerings, not just delivering them
- Ability to translate operational capabilities into clear, sellable value propositions
- Experience working with enterprise-scale clients and complex service environments
- Strong business acumen with the ability to engage confidently with senior stakeholders (IT, operations, finance)
- Strategic mindset, structured thinking, and comfort working with ambiguity
Responsibilities:
- Shape and evolve the AI-enabled ITSM and Business Process Operations service offering, from concept to market-ready portfolio
- Design next-generation managed services models, including predictive, preventive, and AI-augmented operations
- Define service structures and packaging aligned with enterprise client needs
- Develop pricing approaches and financial models for managed services, including cost-to-serve, margin scenarios, and automation impact
- Partner with Finance to ensure offerings are commercially viable, scalable, and margin-positive
- Define market positioning and value propositions for AI-powered ITSM and operations services
- Collaborate with AI, ITSM, delivery, and pre-sales teams to align strategy, roadmap, and go-to-market messaging
- Act as a strategic advisor on ITSM, operations transformation, and service economics for internal stakeholders
AI ITSM Platform Architect(ServiceNow experience) in Leeds employer: Intellias
Contact Detail:
Intellias Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI ITSM Platform Architect(ServiceNow experience) in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who are already working in AI ITSM or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Showcase your expertise! When you get the chance to meet potential employers, whether at networking events or interviews, make sure to highlight your deep knowledge in ITSM and business process operations. Share specific examples of how you've shaped service offerings in the past.
✨Tip Number 3
Prepare for the unexpected! In interviews, be ready to tackle ambiguous questions that test your strategic mindset. Think about how you would approach designing next-gen managed services and articulate your thought process clearly.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team in shaping the future of AI-enabled ITSM.
We think you need these skills to ace AI ITSM Platform Architect(ServiceNow experience) in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your expertise in ITSM and managed services, and don’t forget to showcase any relevant AI projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Use it to explain how your background aligns with our strategic initiative and how you can contribute to shaping our AI-enabled service offerings.
Showcase Your Business Acumen: We want to see that you understand the commercial side of managed services. Include examples of how you've engaged with senior stakeholders and contributed to pricing models or financial strategies in your previous roles.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Intellias
✨Know Your Stuff
Make sure you brush up on your ITSM and managed services knowledge. Understand the latest trends in AI-enabled service management and be ready to discuss how these can transform operations. This will show that you're not just familiar with the concepts, but that you can also apply them strategically.
✨Showcase Your Experience
Prepare specific examples from your 15+ years of experience that highlight your expertise in designing service offerings and working with enterprise clients. Be ready to explain how you've shaped services rather than just delivered them, as this is crucial for the role.
✨Engage with Stakeholders
Demonstrate your ability to engage confidently with senior stakeholders. Think of scenarios where you've successfully communicated complex ideas to IT, operations, or finance teams. This will illustrate your strong business acumen and strategic mindset.
✨Think Commercially
Familiarise yourself with pricing models and financial modelling related to managed services. Be prepared to discuss how you would approach defining market positioning and value propositions for AI-powered ITSM services. This shows that you understand the commercial side of the role.