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- Tasks: Design and maintain the ServiceNow platform while automating workflows and improving service visibility.
- Company: Join a Fortune 500 tech leader with over 20 years of experience and a global presence.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Collaborative culture with excellent career advancement opportunities.
- Why this job: Be part of an innovative team solving advanced tech challenges in a dynamic environment.
- Qualifications: 3+ years of ServiceNow experience and strong problem-solving skills required.
The predicted salary is between 60000 - 80000 £ per year.
Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!
Project overview: Client is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom, and Canada. A Fortune 500 company and member of the S&P 500 Index, Client was founded in 1984 and employs approximately 10,000 coworkers. For the trailing twelve months that ended September 30, 2023, the company generated Net sales of over $22 billion.
Requirements:
- 3+ years of hands-on experience with ServiceNow as a platform engineer, administrator, or ITSM/ITOM engineer.
- Strong practical experience with ServiceNow ITSM processes (Incident, Problem, Change Management).
- Hands-on experience with ServiceNow upgrades and new releases (including Xanadu or similar recent versions).
- Experience configuring and supporting integrations, preferably PagerDuty ↔ ServiceNow.
- Solid understanding of incident management and operational workflows in enterprise environments.
- Experience working with ServiceNow REST APIs and integration patterns.
- Knowledge of ITIL principles and service management best practices.
- Ability to collaborate effectively with SRE, Platform, and Infrastructure teams.
- Good troubleshooting, analytical, and problem-solving skills.
- Strong communication skills and ability to work in a cross-functional environment.
Responsibilities:
- Design, configure, and maintain the ServiceNow platform, including ITSM/ITOM processes.
- Implement and support incident, problem, and change management workflows.
- Integrate PagerDuty with ServiceNow for real-time alerting, incident creation, and escalation workflows.
- Collaborate with SRE, Platform, and Infrastructure teams to align operational processes with system reliability needs.
- Automate operational workflows and improve service visibility, reporting, and SLA tracking.
- Support platform upgrades, new ServiceNow releases (incl. Xanadu), and continuous process improvements.
ServiceNow Platform Engineer in Glasgow employer: Intellias
Contact Detail:
Intellias Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Platform Engineer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a project showcase that highlights your hands-on experience with ServiceNow. This can really set you apart during interviews and give you something tangible to discuss.
✨Tip Number 3
Practice makes perfect! Get ready for those technical interviews by brushing up on your knowledge of ITSM processes and ServiceNow integrations. Mock interviews with friends can help you feel more confident.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of landing that interview. Don’t miss out!
We think you need these skills to ace ServiceNow Platform Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Platform Engineer role. Highlight your hands-on experience with ServiceNow, especially in ITSM processes like Incident and Change Management. We want to see how your skills match what we're looking for!
Showcase Your Experience: In your application, don’t just list your past jobs; showcase specific projects or achievements that demonstrate your expertise with ServiceNow upgrades and integrations. We love seeing real examples of how you've tackled challenges in enterprise environments.
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point about why you're a great fit for the role and how you can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our international team!
How to prepare for a job interview at Intellias
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially around ITSM processes like Incident, Problem, and Change Management. Be ready to discuss your hands-on experience with recent versions, including Xanadu, and any upgrades you've managed.
✨Show Off Your Integration Skills
Since the role involves integrating PagerDuty with ServiceNow, be prepared to talk about your experience with integrations and REST APIs. Have specific examples ready that showcase how you've tackled similar challenges in the past.
✨Understand the Bigger Picture
Familiarise yourself with ITIL principles and service management best practices. This will help you demonstrate your understanding of operational workflows and how they fit into enterprise environments during the interview.
✨Collaboration is Key
Highlight your ability to work with cross-functional teams, especially SRE, Platform, and Infrastructure teams. Share examples of how you've successfully collaborated in the past to align operational processes with system reliability needs.