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- Tasks: Design and maintain the ServiceNow platform while automating workflows and improving service visibility.
- Company: Join a Fortune 500 tech leader with over 20 years of experience in innovative solutions.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Collaborative environment with excellent career advancement opportunities.
- Why this job: Be part of a dynamic team solving advanced tech challenges for major clients.
- Qualifications: 3+ years of ServiceNow experience and strong problem-solving skills required.
The predicted salary is between 60000 - 80000 £ per year.
Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!
Project overview: Client is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom, and Canada. A Fortune 500 company and member of the S&P 500 Index, Client was founded in 1984 and employs approximately 10,000 coworkers. For the trailing twelve months that ended September 30, 2023, the company generated Net sales of over $22 billion.
Requirements:
- 3+ years of hands-on experience with ServiceNow as a platform engineer, administrator, or ITSM/ITOM engineer.
- Strong practical experience with ServiceNow ITSM processes (Incident, Problem, Change Management).
- Hands-on experience with ServiceNow upgrades and new releases (including Xanadu or similar recent versions).
- Experience configuring and supporting integrations, preferably PagerDuty ↔ ServiceNow.
- Solid understanding of incident management and operational workflows in enterprise environments.
- Experience working with ServiceNow REST APIs and integration patterns.
- Knowledge of ITIL principles and service management best practices.
- Ability to collaborate effectively with SRE, Platform, and Infrastructure teams.
- Good troubleshooting, analytical, and problem-solving skills.
- Strong communication skills and ability to work in a cross-functional environment.
Responsibilities:
- Design, configure, and maintain the ServiceNow platform, including ITSM/ITOM processes.
- Implement and support incident, problem, and change management workflows.
- Integrate PagerDuty with ServiceNow for real-time alerting, incident creation, and escalation workflows.
- Collaborate with SRE, Platform, and Infrastructure teams to align operational processes with system reliability needs.
- Automate operational workflows and improve service visibility, reporting, and SLA tracking.
- Support platform upgrades, new ServiceNow releases (incl. Xanadu), and continuous process improvements.
ServiceNow Platform Engineer in Chelmsford employer: Intellias
Contact Detail:
Intellias Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Platform Engineer in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with ServiceNow. This can be a great conversation starter during interviews and shows you’re proactive.
✨Tip Number 3
Prepare for the interview by brushing up on ITIL principles and ServiceNow processes. We all know that confidence is key, so practice common interview questions related to incident management and integrations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace ServiceNow Platform Engineer in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Platform Engineer role. Highlight your hands-on experience with ServiceNow, especially in ITSM processes like Incident and Change Management. We want to see how your skills match what we're looking for!
Showcase Your Experience: In your application, don't just list your past jobs—show us what you've done! Include specific examples of your work with ServiceNow upgrades and integrations, especially with tools like PagerDuty. This helps us understand your practical experience better.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Intellias
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially the ITSM processes like Incident, Problem, and Change Management. Be ready to discuss your hands-on experience with recent versions, including Xanadu, and how you've tackled upgrades or new releases in the past.
✨Showcase Your Integration Skills
Since the role involves integrating PagerDuty with ServiceNow, be prepared to talk about any similar integrations you've worked on. Highlight specific challenges you faced and how you overcame them, as this will demonstrate your problem-solving skills and technical expertise.
✨Understand the Bigger Picture
Familiarise yourself with ITIL principles and service management best practices. This will not only help you answer questions more effectively but also show that you understand how your role fits into the larger operational workflows within an enterprise environment.
✨Communicate Clearly and Collaboratively
Since collaboration with SRE, Platform, and Infrastructure teams is key, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate how you've successfully worked in cross-functional teams, showcasing your strong communication skills.