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- Tasks: Design and maintain the ServiceNow platform while collaborating with cross-functional teams.
- Company: Join a Fortune 500 tech leader with over 20 years of experience.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Be part of an international team driving innovation across various sectors.
- Why this job: Tackle advanced tech challenges and make a real impact in a dynamic environment.
- Qualifications: 3+ years of ServiceNow experience and strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!
Project overview: Client is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom, and Canada. A Fortune 500 company and member of the S&P 500 Index, Client was founded in 1984 and employs approximately 10,000 coworkers. For the trailing twelve months that ended September 30, 2023, the company generated Net sales of over $22 billion.
Requirements:
- 3+ years of hands-on experience with ServiceNow as a platform engineer, administrator, or ITSM/ITOM engineer.
- Strong practical experience with ServiceNow ITSM processes (Incident, Problem, Change Management).
- Hands-on experience with ServiceNow upgrades and new releases (including Xanadu or similar recent versions).
- Experience configuring and supporting integrations, preferably PagerDuty ↔ ServiceNow.
- Solid understanding of incident management and operational workflows in enterprise environments.
- Experience working with ServiceNow REST APIs and integration patterns.
- Knowledge of ITIL principles and service management best practices.
- Ability to collaborate effectively with SRE, Platform, and Infrastructure teams.
- Good troubleshooting, analytical, and problem-solving skills.
- Strong communication skills and ability to work in a cross-functional environment.
Responsibilities:
- Design, configure, and maintain the ServiceNow platform, including ITSM/ITOM processes.
- Implement and support incident, problem, and change management workflows.
- Integrate PagerDuty with ServiceNow for real-time alerting, incident creation, and escalation workflows.
- Collaborate with SRE, Platform, and Infrastructure teams to align operational processes with system reliability needs.
- Automate operational workflows and improve service visibility, reporting, and SLA tracking.
- Support platform upgrades, new ServiceNow releases (incl. Xanadu), and continuous process improvements.
ServiceNow Platform Engineer in Cardiff employer: Intellias
Contact Detail:
Intellias Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Platform Engineer in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a project showcase that highlights your hands-on experience with ServiceNow. This can really set you apart during interviews and give you something tangible to discuss.
✨Tip Number 3
Practice makes perfect! Get ready for those technical interviews by brushing up on your knowledge of ITSM processes and ServiceNow integrations. Mock interviews with friends can help you feel more confident.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace ServiceNow Platform Engineer in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Platform Engineer role. Highlight your hands-on experience with ServiceNow, especially in ITSM processes like Incident and Change Management. We want to see how your skills match what we're looking for!
Showcase Your Experience: In your application, don’t just list your past jobs—describe your achievements! Talk about specific projects where you’ve configured or supported integrations, especially with tools like PagerDuty. This helps us understand your practical experience better.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for key achievements and responsibilities. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Intellias
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially the ITSM processes like Incident, Problem, and Change Management. Be ready to discuss your hands-on experience with recent versions, including Xanadu, and how you've tackled upgrades or new releases in the past.
✨Showcase Your Integration Skills
Since the role involves integrating PagerDuty with ServiceNow, be prepared to talk about any similar integrations you've worked on. Highlight specific challenges you faced and how you overcame them, as well as your understanding of REST APIs and integration patterns.
✨Demonstrate Your Troubleshooting Prowess
Employers love a candidate who can think on their feet. Prepare examples of complex issues you've resolved in enterprise environments, focusing on your analytical and problem-solving skills. This will show that you can handle the operational workflows effectively.
✨Communicate and Collaborate
This role requires working closely with SRE, Platform, and Infrastructure teams. Be ready to discuss how you've successfully collaborated in cross-functional environments before. Good communication is key, so practice articulating your thoughts clearly and confidently.