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- Tasks: Shape and scale AI-enabled ITSM services, influencing market-ready offerings.
- Company: Join a forward-thinking company at the forefront of IT service management.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact on how AI transforms service management for enterprise clients.
- Qualifications: 15+ years in IT services with deep expertise in ITSM and business operations.
- Other info: Collaborative environment with strategic influence and career advancement potential.
The predicted salary is between 72000 - 108000 £ per year.
You will join a strategic initiative focused on designing and scaling next-generation managed services offerings, with a strong emphasis on AI-enabled ITSM and intelligent business operations. The project is centered on shaping a market-ready service offering – defining how AI transforms service management, how these services are positioned for enterprise clients, and how they are priced and commercialized. This role offers a unique opportunity to influence what we sell, how we sell it, and how value is articulated to large enterprise customers.
Requirements:
- 15+ years of experience in IT services, managed services, or operations/ITSM consulting
- Deep expertise in ITSM and Business Process Operations, including service delivery and operating models
- Strong understanding of managed services commercials, pricing models, and financial modeling
- Proven experience designing or shaping service offerings, not just delivering them
- Ability to translate operational capabilities into clear, sellable value propositions
- Experience working with enterprise-scale clients and complex service environments
- Strong business acumen with the ability to engage confidently with senior stakeholders (IT, operations, finance)
- Strategic mindset, structured thinking, and comfort working with ambiguity
Responsibilities:
- Shape and evolve the AI-enabled ITSM and Business Process Operations service offering, from concept to market-ready portfolio
- Design next-generation managed services models, including predictive, preventive, and AI-augmented operations
- Define service structures and packaging aligned with enterprise client needs
- Develop pricing approaches and financial models for managed services, including cost-to-serve, margin scenarios, and automation impact
- Partner with Finance to ensure offerings are commercially viable, scalable, and margin-positive
- Define market positioning and value propositions for AI-powered ITSM and operations services
- Collaborate with AI, ITSM, delivery, and pre-sales teams to align strategy, roadmap, and go-to-market messaging
- Act as a strategic advisor on ITSM, operations transformation, and service economics for internal stakeholders
AI ITSM Platform Architect(ServiceNow experience) in Bristol employer: Intellias
Contact Detail:
Intellias Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI ITSM Platform Architect(ServiceNow experience) in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM and managed services space. Attend industry events or webinars where you can meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of AI-enabled ITSM and business operations. Be ready to discuss how you've shaped service offerings in the past and how you can bring that experience to the table.
✨Tip Number 3
Don’t just wait for job postings! Use our website to apply directly and keep an eye on new opportunities. Sometimes, the best roles aren’t advertised widely, so being proactive can really pay off.
✨Tip Number 4
Showcase your strategic mindset during interviews. Be prepared to discuss how you would approach designing next-gen managed services models and how you can articulate value propositions to enterprise clients.
We think you need these skills to ace AI ITSM Platform Architect(ServiceNow experience) in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the job description. Highlight your expertise in ITSM and managed services, and don’t forget to showcase any relevant AI projects you've worked on!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about AI-enabled ITSM and how your background makes you the perfect fit for this role. Be sure to mention your experience with enterprise clients and service offerings.
Showcase Your Strategic Mindset: In your application, demonstrate your ability to think strategically. Share examples of how you've shaped service offerings or influenced business decisions in previous roles. We love seeing candidates who can navigate ambiguity and drive results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Intellias
✨Know Your Stuff
Make sure you brush up on your ITSM and managed services knowledge. Understand the latest trends in AI-enabled service management and be ready to discuss how these can transform operations. This will show that you're not just familiar with the concepts but are genuinely passionate about them.
✨Showcase Your Experience
Prepare specific examples from your 15+ years of experience that highlight your expertise in designing service offerings. Be ready to explain how you've shaped services in the past, focusing on the value propositions you've created for enterprise clients. This will demonstrate your ability to translate operational capabilities into sellable solutions.
✨Engage with Stakeholders
Since this role involves working with senior stakeholders, practice articulating your ideas clearly and confidently. Think about how you can engage with IT, operations, and finance teams effectively. Prepare to discuss how you’ve navigated complex environments and built relationships with key decision-makers.
✨Think Strategically
Be prepared to discuss your strategic mindset and how you approach ambiguity. Think about examples where you've had to design next-generation service models or pricing strategies. This will help you convey your structured thinking and ability to shape market-ready offerings.