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- Tasks: Design and maintain the ServiceNow platform while collaborating with cross-functional teams.
- Company: Join a Fortune 500 tech leader with over 20 years of experience.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Be part of an international team driving innovation across various sectors.
- Why this job: Tackle advanced tech challenges and make a real impact in a dynamic environment.
- Qualifications: 3+ years of ServiceNow experience and strong problem-solving skills.
The predicted salary is between 55000 - 70000 £ per year.
Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!
Project overview: Client is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom, and Canada. A Fortune 500 company and member of the S&P 500 Index, Client was founded in 1984 and employs approximately 10,000 coworkers. For the trailing twelve months that ended September 30, 2023, the company generated Net sales of over $22 billion.
Requirements:
- 3+ years of hands-on experience with ServiceNow as a platform engineer, administrator, or ITSM/ITOM engineer.
- Strong practical experience with ServiceNow ITSM processes (Incident, Problem, Change Management).
- Hands-on experience with ServiceNow upgrades and new releases (including Xanadu or similar recent versions).
- Experience configuring and supporting integrations, preferably PagerDuty ↔ ServiceNow.
- Solid understanding of incident management and operational workflows in enterprise environments.
- Experience working with ServiceNow REST APIs and integration patterns.
- Knowledge of ITIL principles and service management best practices.
- Ability to collaborate effectively with SRE, Platform, and Infrastructure teams.
- Good troubleshooting, analytical, and problem-solving skills.
- Strong communication skills and ability to work in a cross-functional environment.
Responsibilities:
- Design, configure, and maintain the ServiceNow platform, including ITSM/ITOM processes.
- Implement and support incident, problem, and change management workflows.
- Integrate PagerDuty with ServiceNow for real-time alerting, incident creation, and escalation workflows.
- Collaborate with SRE, Platform, and Infrastructure teams to align operational processes with system reliability needs.
- Automate operational workflows and improve service visibility, reporting, and SLA tracking.
- Support platform upgrades, new ServiceNow releases (incl. Xanadu), and continuous process improvements.
ServiceNow Platform Engineer in Brighton employer: Intellias
Contact Detail:
Intellias Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Platform Engineer in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with ServiceNow. This can be a great conversation starter during interviews and shows you’re proactive.
✨Tip Number 3
Prepare for the interview by brushing up on ITIL principles and ServiceNow processes. We all know that confidence is key, so practice common interview questions related to incident management and integrations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace ServiceNow Platform Engineer in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Platform Engineer role. Highlight your hands-on experience with ServiceNow, especially in ITSM processes like Incident and Change Management. We want to see how your skills match what we're looking for!
Showcase Your Experience: In your application, don’t just list your past jobs; showcase specific projects or tasks where you’ve configured and maintained ServiceNow. We love seeing real examples of how you've tackled challenges and improved workflows.
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point about why you're a great fit for the role and how you can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our international team!
How to prepare for a job interview at Intellias
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially the ITSM processes like Incident, Problem, and Change Management. Be ready to discuss your hands-on experience with recent versions, including Xanadu, and how you've tackled upgrades or new releases in the past.
✨Showcase Your Integration Skills
Since the role involves integrating PagerDuty with ServiceNow, prepare to talk about any similar integrations you've worked on. Highlight specific challenges you faced and how you overcame them, as this will demonstrate your problem-solving skills and technical expertise.
✨Understand the Bigger Picture
Familiarise yourself with ITIL principles and service management best practices. Be prepared to discuss how these concepts apply to operational workflows and incident management in enterprise environments, as this shows you can think strategically about your role.
✨Communicate and Collaborate
This position requires effective collaboration with SRE, Platform, and Infrastructure teams. Think of examples where you've successfully worked in cross-functional teams, and be ready to share how you communicate complex ideas clearly to different stakeholders.