Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design and scale AI-enabled ITSM services, shaping market-ready offerings.
- Company: Join a forward-thinking company leading in managed services innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Influence the future of service management with cutting-edge AI technology.
- Qualifications: 15+ years in IT services with deep ITSM expertise and strong business acumen.
- Other info: Dynamic role with significant impact on enterprise client solutions.
The predicted salary is between 72000 - 108000 £ per year.
You will join a strategic initiative focused on designing and scaling next-generation managed services offerings, with a strong emphasis on AI-enabled ITSM and intelligent business operations. The project is centered on shaping a market-ready service offering – defining how AI transforms service management, how these services are positioned for enterprise clients, and how they are priced and commercialized. This role offers a unique opportunity to influence what we sell, how we sell it, and how value is articulated to large enterprise customers.
Requirements:
- 15+ years of experience in IT services, managed services, or operations/ITSM consulting
- Deep expertise in ITSM and Business Process Operations, including service delivery and operating models
- Strong understanding of managed services commercials, pricing models, and financial modeling
- Proven experience designing or shaping service offerings, not just delivering them
- Ability to translate operational capabilities into clear, sellable value propositions
- Experience working with enterprise-scale clients and complex service environments
- Strong business acumen with the ability to engage confidently with senior stakeholders (IT, operations, finance)
- Strategic mindset, structured thinking, and comfort working with ambiguity
Responsibilities:
- Shape and evolve the AI-enabled ITSM and Business Process Operations service offering, from concept to market-ready portfolio
- Design next-generation managed services models, including predictive, preventive, and AI-augmented operations
- Define service structures and packaging aligned with enterprise client needs
- Develop pricing approaches and financial models for managed services, including cost-to-serve, margin scenarios, and automation impact
- Partner with Finance to ensure offerings are commercially viable, scalable, and margin-positive
- Define market positioning and value propositions for AI-powered ITSM and operations services
- Collaborate with AI, ITSM, delivery, and pre-sales teams to align strategy, roadmap, and go-to-market messaging
- Act as a strategic advisor on ITSM, operations transformation, and service economics for internal stakeholders
AI ITSM Platform Architect(ServiceNow experience) employer: Intellias
Contact Detail:
Intellias Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI ITSM Platform Architect(ServiceNow experience)
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM and managed services space. Attend industry events or webinars where you can meet potential employers and showcase your expertise in AI-enabled solutions.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of service delivery models and pricing strategies. Be ready to discuss how you've shaped service offerings in the past and how you can bring that experience to the table.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your vision for AI in ITSM. Use our website to find roles that excite you and match your skills, and make sure to tailor your approach to each opportunity.
✨Tip Number 4
Showcase your strategic mindset! When you get the chance to speak with potential employers, highlight your ability to navigate ambiguity and engage with senior stakeholders. This will set you apart as a candidate who can drive value in complex environments.
We think you need these skills to ace AI ITSM Platform Architect(ServiceNow experience)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the job description. Highlight your expertise in ITSM and managed services, and don’t forget to showcase any relevant AI projects you've worked on!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about AI-enabled ITSM and how your background makes you the perfect fit for this role. Be sure to mention your experience with enterprise clients and service offerings.
Showcase Your Strategic Mindset: In your application, demonstrate your ability to think strategically. Share examples of how you've shaped service offerings or influenced business decisions in previous roles. We want to see your structured thinking and how you tackle ambiguity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Intellias
✨Know Your Stuff
Make sure you brush up on your ITSM and managed services knowledge. Understand the latest trends in AI-enabled service management and be ready to discuss how these can transform operations. This will show that you're not just familiar with the concepts but are genuinely passionate about them.
✨Showcase Your Experience
Prepare specific examples from your 15+ years of experience that highlight your expertise in designing service offerings and working with enterprise clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for interviewers to see the impact you've made in previous roles.
✨Engage with Stakeholders
Since this role involves engaging with senior stakeholders, practice articulating your ideas clearly and confidently. Think about how you can translate complex operational capabilities into clear value propositions that resonate with different audiences, especially in finance and operations.
✨Be Strategic and Structured
Demonstrate your strategic mindset by discussing how you approach ambiguity and complex problems. Prepare to share your thought process on designing next-generation managed services models and how you would align them with client needs. This will showcase your ability to think critically and strategically.